Leicester Crown Admin Offcier

Crown Court Administrative Officer
Location: Leicester
Monday To Friday - On site working
Pay Rate £12.86ph
If you enjoy helping people navigate important processes with clarity, calm and confidence, this is a fantastic opportunity to support a busy justice environment in Leicester. Our Client is seeking customer-focused professionals to provide administrative and operational support, ensuring users, stakeholders and judicial teams are supported end-to-end.
What you'll be doing:

• Undertaking administrative tasks to help prepare for, facilitate and conclude hearing activity
• Providing support to users and stakeholders via face-to-face engagement, telephone (incoming and outbound), and responding to correspondence in a range of formats
• Using service scripts and knowledge articles to signpost users to the most relevant support and services
• Following complaints policies and procedures, supporting users through the process and responding promptly where escalation may be needed
• Processing and maintaining accurate case file information, including secure information handling and compliance with retention/data-loss protocols
• Supporting jury service activities such as selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Assisting with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
• Supporting enforcement activity by helping with financial assessments, aiding fine collection, and producing basic statistical and financial reports
• Contributing to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance
• Supporting operational delivery by processing work using standard operating procedures and meeting performance targets

What you'll bring:

• Strong customer service skills, with the ability to communicate clearly and consistently-even when needs are specific or complex
• Confidence handling correspondence, telephone enquiries and face-to-face interactions professionally
• A careful, process-led approach to administration, data accuracy and secure information management
• The ability to follow policies and procedures, and remain responsive to changing priorities in a busy environment
• A supportive attitude and willingness to help prevent issues from escalating

Additional information:

• Occasional travel to Loughborough Magistrates Court and Leicester Magistrates Court
• You may also be required to carry out Crown Court usher duties

Ready to bring your customer focus and organisation skills to a role where your support makes a real difference?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.