Admin Officer
Location: Leicester, LE1 6TR
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour
If you're motivated by helping people through important moments, this role offers meaningful, front-line support within a busy Government environment. You'll use excellent communication and careful administration to ensure users are heard, supported, and guided to the right place-quickly, clearly, and professionally.
What you\'ll be doing:
- Undertake administration to prepare for, facilitate and conclude hearings
- Provide face-to-face, telephone (incoming and outbound), and written support in a range of formats, signposting users to the right services and support
- Use HMCTS service scripts and knowledge to give clear, consistent information-especially where needs may be specific or complex
- Follow complaints policies and procedures, respond promptly to prevent escalation, and keep records updated as required
- Assist with operational support, processing work through standard operating procedures to meet performance targets and service standards
- Handle case files with accurate data entry and secure information management, following retention and data loss protocols
- Support jury service tasks including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
- Help with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
- Contribute to enforcement support, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
- Support health and safety operations (such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
- Identify risks relating to HMCTS buildings and inform the Senior Person on Site as required
What you\'ll bring:
- Strong administrative and organisational skills, with experience managing records, case files, correspondence and day-to-day office processes
- Good IT skills, with confidence using Microsoft Office, databases and other digital systems to maintain accurate records and support effective service delivery
- Confident communication skills-empathetic, clear and able to support people with different needs
- Strong attention to detail for accurate records, case file handling and compliance
- A calm, proactive approach-able to follow procedures while handling urgent situations
- Clear commitment to service standards and continuous improvement
Additional information: This role involves working with sensitive information and supporting smooth day-to-day operational delivery. A BASIC DBS will be required as part of the on-boarding checks with Brook Street.
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Admin Officer in Leicester employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
