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- Tasks: Process ID verification checks for NHS Login applications, ensuring security and compliance.
- Company: Join a vital NHS digital service team focused on security and accessibility.
- Benefits: Competitive pay, full training, and ongoing development opportunities.
- Why this job: Make a real impact on millions of users' access to health services.
- Qualifications: Attention to detail, experience in compliance, and strong communication skills.
- Other info: Hybrid working available, with a supportive environment for growth and mentorship.
Overview
Identity Verification Administrator – Band 4
Location: Leeds City Centre (Hybrid working offered at discretion of the client)
Hours: Monday – Friday, 8am-8pm including public holidays.
Pay: £13.57 standard rate
This is a temporary position with the possibility of a further extension at the discretion of the business requirements.
About the Client
NHS Login is a key digital service designed to provide a safe, secure, and reusable way for users to access multiple health and social care services through a single login. This service allows individuals to prove their identity without needing to visit a GP, offering convenience and security.
About the Role
As an Identity Verification Administrator, you will be responsible for processing ID verification checks for NHS Login applications, ensuring security, accuracy, and compliance with strict protocols. Working as part of a dedicated team, your role will involve:
- Perform ID verification checks in line with defined service levels and KPIs, ensuring security, productivity, and quality standards are met.
- Serve as a subject matter expert in ID verification, assessing the authenticity of over 300 types of global identification documents.
- Cross-check ID data against the Personal Demographics Service (PDS) to safeguard patient records and prevent unauthorised access.
- Provide specialist support across functions including Quality Assurance, Complex Cases, Training, Safeguarding, and Fraud Prevention.
- Uphold rigorous quality standards through strict adherence to processes, procedures, and compliance requirements.
- Contribute to the development of internal resources, control frameworks, and risk management practices.
- Mentor and train junior team members, fostering skill development and knowledge sharing.
About You
We are looking for individuals who have:
- Exceptional attention to detail, with the ability to prioritise workloads in a busy environment.
- Experienced in compliance-focused settings, managing confidential data with integrity and accuracy.
- Strong communicator, skilled at building relationships with stakeholders at all levels.
- Proficient in Microsoft Office and quick to adapt to new systems and processes.
- Relationship builder, committed to mentoring colleagues and delivering excellent customer service.
Why Join Us?
By joining our team, you will play a vital role in ensuring the security and accessibility of NHS digital services for millions of users. You will receive full training, ongoing development opportunities, and a chance to be part of an organisation that prioritises confidentiality, security, and quality service.
If you are conscientious, passionate about security, and thrive in a busy environment, apply now!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Identity Verification Administrator - Band 4 employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Identity Verification Administrator - Band 4
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working in the NHS or similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to identity verification and compliance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've successfully managed confidential data or improved processes in previous roles. This will highlight your fit for the Identity Verification Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in the NHS.
We think you need these skills to ace Identity Verification Administrator - Band 4
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Identity Verification Administrator role. Highlight your attention to detail and experience in compliance-focused settings, as these are key for us.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience you have with ID verification or handling confidential data. We want to see how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your points well so we can easily see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Brook Street
✨Know Your Stuff
Familiarise yourself with the NHS Login service and its importance in identity verification. Understand the types of identification documents you'll be dealing with and the compliance standards expected in this role.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences that highlight your exceptional attention to detail. Be ready to discuss how you've successfully managed confidential data and ensured accuracy in compliance-focused settings.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since strong communication is key, think of scenarios where you've built relationships with stakeholders or mentored colleagues, and be prepared to share those stories.
✨Demonstrate Adaptability
Be ready to discuss your proficiency with Microsoft Office and your ability to quickly adapt to new systems. Share specific instances where you’ve successfully navigated changes in processes or technology in previous roles.