At a Glance
- Tasks: Manage and investigate disputed damage charges for Service Family Accommodation.
- Company: Reputable Government organisation with a commitment to transparency and fairness.
- Benefits: Hybrid working, ongoing training, and support for veterans and candidates with disabilities.
- Other info: Guaranteed interviews for veterans and spouses of military personnel.
- Why this job: Make a real difference by improving customer experiences and reducing case backlogs.
- Qualifications: Experience in managing complex cases and strong analytical skills required.
The predicted salary is between 24300 - 29700 £ per year.
Hybrid working: 60% office attendance; Fridays will be work from home.
Working pattern: Mon-Fri, 8:00-16:00 (37 hours per week).
Training: ongoing, with approx. 2 weeks of full-time office attendance during onboarding (4 days in office for the first 2 weeks).
Clearance: Basic DBS required (Costs covered by the hiring process).
Our Client, a reputable Government organisation, is hiring a Charges Case Manager to manage disputed damage charges for Service Family Accommodation (SFA). This is a key role in helping reduce case backlogs, improve processing times, and deliver a fair, transparent customer experience.
What you'll be doing:
- Investigate and manage disputed damage charging cases from start to finish.
- Review move-in/move-out documentation, photographs, contractor records, repair histories and occupancy information.
- Apply policy and procedural guidance to make evidence-based decisions and recommendations.
- Produce clear written responses and case outcomes for customers and internal stakeholders.
- Support backlog reduction by prioritising aged and complex cases to conclusion.
- Manage customer communications throughout the dispute process, including requests for additional information.
- Liaise with contractors, housing providers and accommodation teams to gather information needed for resolution.
- Escalate complex or high-risk cases to the Charges Support Manager where appropriate.
- Maintain accurate records and contribute to performance updates and recovery activity monitoring.
What you'll bring:
- Experience managing complex casework, investigations or customer disputes.
- Strong ability to analyse information from multiple sources and reach evidence-based conclusions.
- Confidence handling sensitive customer interactions and professional written correspondence.
- Excellent attention to detail and strong organisational skills to manage competing priorities and deadlines.
- Competent use of Microsoft Office 365 (Outlook, Word and Excel).
- A fair, customer-focused approach - ensuring decisions are transparent and auditable.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Read more in Huntingdon employer: Brook Street
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StudySmarter Expert Advice🤫
We think this is how you could land Read more in Huntingdon
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Brook Street, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Brook Street and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
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Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Brook Street and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Brook Street
✨Get to Know Public Sector Values
Before your interview with Brook Street, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Brook Street.
