At a Glance
- Tasks: Manage housing portfolios and ensure high standards for families in need.
- Company: Supportive organisation within the MOD with a commitment to quality service.
- Benefits: Competitive pay, hybrid working, and ongoing training opportunities.
- Other info: Guaranteed interviews for veterans and those with disabilities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Organised, customer-focused, and able to build strong relationships.
The predicted salary is between 15.96 - 15.96 £ per hour.
Location: Aldershot, GU11 1AY
Pay Rate: £15.96 per hour
First 2 weeks training requires full office attendance; then hybrid working (approx. 60% office / 2 days home). Training may be ongoing and travel to other locations may be required. DBS clearance is required (Costs covered by the hiring process). Assignment runs until 31/03/27 with possibility of extension. CIOH Certificate of Housing (or similar) is desirable. Holidays during the first 2 weeks of training cannot be accommodated.
If you're someone who enjoys variety, strong standards, and making sure services land properly for the people who rely on them, this could be a great match. Our Client, within the MOD, is looking for an EO Housing Estates Officer to help validate and authorise key housing activities, supporting consistent delivery and quality across an allocated portfolio.
What you'll be doing:
- Own the "family experience" for an allocated housing portfolio, including occupant monitoring of non-SFA and SSFA.
- Conduct patch/ground monitoring to ensure standards are met (including PFI where relevant).
- Manage assurance and quality checks, including timely handling and management of complaints (level 2).
- Undertake assurance checks on service levels and quality of work provided by suppliers.
- Manage an allocated IMS case to agreed standards.
- Help deliver additional services (including IRL/SONS/VOIDS) within delegation and timeframes.
- Validate and authorise time reliefs within approved limits.
- Carry out handovers as requested to ensure the right service delivery for families.
- Attend relevant stakeholder engagement events and proactively escape where standards are not met.
What you'll bring:
- A confident, organised approach to validation, monitoring and authorisation.
- A strong commitment to compliance and mandatory requirements (including inspection and training expectations).
- The ability to build effective working relationships with teams and stakeholders.
- A customer-first mindset with a drive to improve outcomes for families.
- Comfort working with case/portfolio responsibilities while maintaining agreed standards.
- Self-motivation to identify and complete relevant training and development to grow capability in-role.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Housing Estates Officer employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Estates Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Brook Street, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Brook Street and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Estates Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Brook Street and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Brook Street
✨Get to Know Public Sector Values
Before your interview with Brook Street, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Brook Street.
