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- Tasks: Coordinate tenancy allocations and support tenants to ensure successful tenancies.
- Company: Forward-thinking social housing organisation dedicated to community support.
- Benefits: Attractive salary, generous holidays, hybrid working model, and career progression.
- Why this job: Make a real difference in the community and help tenants thrive.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Join a dynamic team focused on creating vibrant, sustainable communities.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a well-respected and forward-thinking social housing organisation committed to providing quality homes and outstanding support to communities across the Highlands. With a strong reputation for fostering positive tenant relationships and delivering excellent housing management services, they offer a rewarding environment for dedicated professionals seeking to make a meaningful difference. This is an exciting opportunity to join a dynamic team dedicated to improving lives and creating vibrant, sustainable communities.
Job Responsibilities
- Coordinate tenancy allocations efficiently, ensuring fair and transparent processes.
- Support tenants' needs by providing guidance and assistance to promote successful tenancies.
- Resolve tenants' issues promptly and effectively, following best practice and organisational policies.
- Maintain accurate records and manage casework using housing management systems.
- Promote positive relationships with tenants, stakeholders, and external agencies.
- Assist in the development and implementation of housing policies and procedures.
- Travel independently across the designated area to carry out housing management duties and lone working responsibilities.
Required Skills & Qualifications
- Proactive, organised, and customer-focused approach with a strong background in housing management.
- Excellent interpersonal and communication skills, with the ability to resolve issues diplomatically.
- Ability to work independently and manage a varied workload effectively.
- Strong commitment to supporting tenants and helping them succeed.
- Working knowledge of social housing policies and tenancy legislation is essential.
- Minimum of 2 years' relevant experience in housing management, tenancy support, or allocations.
- Current or active pursuit of a Housing HNC or equivalent qualification.
- Educated to 'Higher' level or equivalent standard.
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
- Experience with housing management database systems.
- Ability to travel independently within the allocated area and undertake lone working as required.
- Excellent organisational skills and problem-solving abilities.
What We Offer
- An attractive salary package complemented by generous holiday entitlement.
- A hybrid working model offering flexibility and work-life balance.
- Opportunities for professional development and career progression.
- Full job specification available upon request.
If you are passionate about making a positive impact in the community and possess the skills and experience outlined above, we would love to hear from you. Apply today to join a dedicated team committed to delivering exceptional housing services and supporting tenants to thrive.
Housing Officer in Highlands employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Highlands
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting communities and fostering positive tenant relationships.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved tenant issues or improved processes in your previous roles. This will demonstrate your proactive approach and commitment to excellent housing management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Housing Officer in Highlands
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Housing Officer role. We want to see how you can contribute to our mission of supporting tenants and improving communities.
Showcase Your Experience: Don’t hold back on sharing your relevant experience in housing management or tenancy support. We’re looking for candidates who can demonstrate their proactive approach and problem-solving abilities, so give us the details!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary jargon.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brook Street
✨Know Your Stuff
Make sure you brush up on social housing policies and tenancy legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges tenants face.
✨Showcase Your People Skills
As a Housing Officer, you'll be dealing with tenants regularly. Prepare examples of how you've successfully resolved issues or built positive relationships in previous roles. This will highlight your interpersonal skills and customer-focused approach.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage your workload and keep accurate records. Share specific strategies or tools you use to stay organised, especially when handling multiple cases or projects at once.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation's approach to tenant support and community engagement. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
