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- Tasks: Provide top-notch customer service and troubleshoot tech issues daily.
- Company: Join Brook Street Recruitment, a dynamic team focused on customer support.
- Benefits: Enjoy private healthcare, holiday buy back, employee discounts, and hybrid work options.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Extensive admin experience is a must; helpdesk experience is a plus.
- Other info: Work Monday to Friday with no weekends and flexible shifts!
Brook Street Recruitment are looking for an enthusiastic and proactive Customer Service Helpdesk Administrator. If you have vast administrative experience and are comfortable in a fast-paced environment, we want to hear from you! Salary: Up to £28,000 per annum Shifts: Monday – Friday (Rotation) 7:30 AM – 4:30 PM 8:00 AM – 5:00 PM 8:30 AM – 5:30 PMLocation: Peterborough – Hybrid (4 days in the office, 1 day from home) Benefits: Private healthcare BUPA Holiday buy back scheme Employee discounts 23 days holidays plus Bank Hols Hybrid Working! No weekendsKey Responsibilities: Provide high-quality customer service and support to internal and external clients. Troubleshoot technical issues and provide solutions, escalating as necessary. Assist less experienced team members and provide guidance where needed. Maintain clear and accurate records of customer interactions and resolutions. Ensure efficient and effective administrative support within the helpdesk.Essential Requirements: Extensive administrative experience (the more, the better). Helpdesk or technical support experience is preferred. Ability to hit the ground running and provide guidance to less experienced colleagues. Strong communication skills, both written and verbal. Excellent organisational skills and attention to detail. A positive, problem-solving attitude.If you are interested in this exciting opportunity then APPLY NOW, or call Kara at Brook Street Peterborough to hear more (phone number removed) Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Helpdesk Administrator employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with common helpdesk software and tools. Being comfortable with these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since this role emphasizes high-quality support, practice active listening and problem-solving techniques to show that you can handle customer interactions effectively.
✨Tip Number 3
Prepare for potential technical questions during the interview. Having a solid understanding of troubleshooting processes will showcase your ability to resolve issues efficiently.
✨Tip Number 4
Highlight your administrative experience in conversations. Be ready to share specific examples of how you've managed tasks in a fast-paced environment, as this is crucial for the Helpdesk Administrator role.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive administrative experience and any relevant helpdesk or technical support roles. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your proactive approach to customer service. Mention specific examples of how you've provided high-quality support in previous positions.
Highlight Relevant Skills: In your application, emphasize skills such as troubleshooting technical issues, maintaining accurate records, and providing guidance to team members. These are key responsibilities for the Helpdesk Administrator role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative position.
How to prepare for a job interview at Brook Street
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight why you are excited about the opportunity to work as a Helpdesk Administrator and how your proactive attitude aligns with their needs.
✨Demonstrate Your Administrative Skills
Prepare examples from your past experiences that showcase your extensive administrative skills. Be ready to discuss specific situations where you successfully managed tasks in a fast-paced environment.
✨Technical Troubleshooting Scenarios
Since troubleshooting is a key responsibility, think of a few technical issues you've resolved in the past. Be prepared to explain your thought process and the steps you took to find a solution.
✨Highlight Team Support Experience
Discuss any experience you have in assisting less experienced team members. Share examples of how you provided guidance and support, emphasizing your ability to work collaboratively within a team.
