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For Companies At a Glance
- Tasks: Handle inbound and outbound calls while providing top-notch customer service and upselling.
- Company: Join a dynamic recruitment agency in Hedge End, UK.
- Benefits: Enjoy pension contributions, 24 days leave, bank holidays, and uncapped bonuses.
- Why this job: Earn a competitive salary with realistic on-target earnings of £32k.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Office-based role with a Monday to Friday schedule from 8 AM to 5 PM.
The predicted salary is between 24000 - 36000 £ per year.
A recruitment agency seeks a full-time Contact Centre Advisor in Hedge End, UK. Responsibilities include taking inbound calls, making occasional outbound calls, and upselling while ensuring excellent customer service.
Benefits include:
- Pension contributions
- 24 days leave plus bank holidays
- Uncapped bonus pay with a realistic on-target earnings of £32k
The role is office-based, Monday to Friday, from 8 AM to 5 PM.
Customer Contact Specialist — Inbound/Outbound & Upsell in Hedge End employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Specialist — Inbound/Outbound & Upsell in Hedge End
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Customer Contact Specialist does, especially in terms of upselling and customer service. This will help you stand out during interviews.
✨Tip Number 2
Practice your phone skills! Since this role involves taking and making calls, try role-playing with a friend or family member. This will help you feel more confident when it comes to handling real customer interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what they look for in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Contact Specialist — Inbound/Outbound & Upsell in Hedge End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any upselling skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Contact Specialist role. We love seeing enthusiasm and a genuine interest in helping customers.
Showcase Your Communication Skills: Since this role involves a lot of talking, make sure your written application reflects your communication skills. Keep it clear, concise, and friendly – just like how you’d speak to a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Brook Street
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you handle difficult customers and provide examples of your past experiences. This will show that you understand the importance of customer satisfaction in a Contact Centre role.
✨Practice Your Upselling Techniques
Since upselling is a key part of this job, prepare some strategies you can share during the interview. Think of scenarios where you successfully upsold a product or service and be ready to explain your approach. This will demonstrate your sales skills and confidence.
✨Familiarise Yourself with the Company
Do a bit of research on the recruitment agency and their values. Understanding their mission and what they look for in a Contact Centre Advisor will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewer. Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows that you’re engaged and serious about the position.
