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For Companies At a Glance
- Tasks: Handle inbound calls, upsell products, and deliver top-notch customer service.
- Company: Dynamic recruitment agency with a focus on growth and development.
- Benefits: Pension contributions, 24 days leave, bank holidays, and uncapped bonuses.
- Why this job: Join a supportive team and earn up to £32k while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Office-based role with Monday to Friday hours and great career progression.
The predicted salary is between 19200 - 28800 £ per year.
A recruitment agency is seeking a full-time Contact Centre Advisor for a permanent position based in Hedge End, United Kingdom. The successful candidate will be responsible for taking inbound calls, making occasional outbound calls, upselling, and ensuring exceptional customer service.
Benefits include:
- Pension contributions
- 24 days leave plus bank holidays
- Excellent development opportunities
- Uncapped bonus pay with a realistic on-target earnings of £32k
This role is office-based, Monday to Friday, from 8 AM to 5 PM.
Customer Contact Specialist — Inbound Calls & Upsell in Hedge End employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Specialist — Inbound Calls & Upsell in Hedge End
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Customer Contact Specialist does, especially focusing on inbound calls and upselling. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. Get comfortable with handling different types of calls and upselling techniques.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Contact Centre Advisor.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about landing the job with us.
We think you need these skills to ace Customer Contact Specialist — Inbound Calls & Upsell in Hedge End
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled calls and provided exceptional service in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Make sure to customise your application for this specific role. Mention your upselling experience and how you can contribute to our team at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Brook Street
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you handle different situations. Think about examples where you've provided exceptional service or resolved conflicts, as this role is all about ensuring customer satisfaction.
✨Practice Upselling Techniques
Since upselling is a key part of the job, prepare by researching effective upselling strategies. Be ready to role-play scenarios where you can demonstrate how you would encourage customers to consider additional products or services.
✨Familiarise Yourself with the Company
Do some homework on the company and its values. Understanding their mission and what they offer will help you align your answers with their goals, showing that you're genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the role and the company culture. This shows your enthusiasm and helps you determine if it's the right fit for you too!
