Admin Officer
Location: Haverfordwest, SA61 2AX
Working Days / Hours: 37 hours per week
Working Pattern: Full Time
Pay Rate: £13.25 per hour
If you're someone who enjoys helping people through complex situations with clarity, calm and care, this is a brilliant opportunity to support justice in a customer-focused role. Our Client is hiring for a reputed client, where your communication and administration will directly make hearings and court processes run smoothly.
What you'll be doing:
- Undertake administrative tasks to prepare for, facilitate, and support hearing activity
- Provide clear, consistent support to users and stakeholders via face-to-face, telephone (incoming/outbound), and correspondence in a range of formats
- Use service scripts and knowledge articles to signpost users to the right services and provide specific information for their query
- Follow complaints policies and procedures, supporting users through the process and responding promptly to help prevent escalation
- Update OPTIC as required and maintain accurate, secure case file handling with compliance to retention and data loss protocols
- Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
- Assist with listing and scheduling, responding to urgent matters and adhering to listing policies
- Support enforcement procedures, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
- Contribute to health and safety operations under team leader guidance (e.g., PEEPs, facility checks, issue logging and governance)
- Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required
What you'll bring:
- Strong customer service skills with the ability to communicate clearly with people who may have specific or complex needs
- Confidence using scripts/knowledge guidance to provide accurate, consistent information
- A careful, detail-focused approach to administration, data entry, and secure information handling
- Professional judgement under pressure, with the ability to respond immediately where required
- A cooperative mindset-ready to support operational targets and maintain service standards
Additional information:
- Part of your role will include managing time-sensitive tasks across hearings, jury service, and court administration
If you're interested in making a real difference through excellent customer support and organised administration, we'd love to hear from you.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Haverfordwest County Court and Family Court AO x1 employer: Brook Street
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