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- Tasks: Be the friendly voice of UKSV, helping customers with their vetting queries.
- Company: Join Brook Street, a supportive public sector employer in Glasgow.
- Benefits: Earn £12.36 per hour, increasing to £14.24 after 12 weeks, with hybrid working options.
- Why this job: Make a difference by providing excellent customer service in a dynamic environment.
- Qualifications: Strong communication skills and a positive attitude towards customer service are essential.
- Other info: Great opportunity for career growth and development in a fast-paced setting.
The predicted salary is between 12 - 14 £ per hour.
Brook Street are delighted to be supporting our public sector client in their recruitment for Help desk Advisors based in Glasgow.
Job details
- Type - Temporary
- Duration - Sept 2026 - possibility of extension
- Start date - ASAP
- Location - Glasgow (central to city centre)
- Hybrid - 3 days office based and 2 days home working
- Hours of work - Monday to Friday
- Rate of pay - £12.36 per hour, paid weekly. Increasing to £14.24 after 12 weeks.
Job description
The role of a UKSV Help desk Advisor will require collaborative working within UKSV and across the vetting enterprise. You will be the initial point of contact and the voice for UKSV - you will be responsible for assisting our customers and applicants with a range of vetting queries over a variety of different channels and be our first point of contact for any customer enquiries and 1st tier complaint escalations.
Responsibilities
- Being the face of UKSV and first point of contact resolution for UKSV customers through all access channels for all enquiries, providing professional advice and assistance relating to the delivery of UKSV services.
- Processing high volumes of customer enquiries via telephone, email and digital channels, without compromising quality.
- Problem solving and achieving positive outcomes for customers in a timely manner.
- Consistently delivering to customer service Key Performance Indicator targets and service standard targets, taking a proactive and positive approach to Customer Care and ensuring satisfaction.
- Carrying out all administration functions relative to customer services effectively and within agreed service standards. This includes accurately recording, storing, inputting and updating information into the relevant IT system and ensuring all records and systems are up to date.
- Promoting and maintaining excellent customer relationships, adopting a customer focused approach at all times.
Essential
- Excellent verbal and written communication skills.
- Ability to organise and prioritise shifting workload depending on demand.
- A positive attitude to customer service and personal development.
- Ability to work in a fast-paced, target-focused environment.
- Excellent IT skills, including knowledge and experience of Microsoft Office and Google Suite.
- Ability to handle enquiries across various operating platforms.
- Ability to multitask, prioritise and respond to a changing workload in a fast paced environment.
Required
- Must be able to commute to Glasgow city centre.
- Must be able to work full time.
- Must be able to provide full right to work in the UK including photo ID (Passport or driving licence accepted).
- Must be able to provide reference details for the last 3 years.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Helpdesk Advisor in Glasgow employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor in Glasgow
✨Tip Number 1
Get to know the company! Research Brook Street and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Helpdesk Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle enquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on the role. Don’t miss out on this opportunity!
We think you need these skills to ace Helpdesk Advisor in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Focus on your excellent communication skills and customer service experience, as these are key for the Helpdesk Advisor role.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and breaking up text into manageable sections. This will help us quickly see why you’re the right person for the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brook Street
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Advisor role. Familiarise yourself with UKSV services and the types of queries you might encounter. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice answering common interview questions out loud. You could even role-play with a friend to simulate the interview environment. This will help you articulate your thoughts clearly and confidently.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight your ability to think on your feet and achieve positive outcomes, as this is crucial for a Helpdesk Advisor.
✨Demonstrate Your Customer-Centric Attitude
During the interview, emphasise your commitment to customer service. Share instances where you've gone above and beyond to assist customers. This will align with the company's focus on maintaining excellent customer relationships and show that you’re a great fit for their team.
