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- Tasks: Assist French-speaking customers with inquiries and provide product advice.
- Company: Join Brook Street, a dynamic agency dedicated to connecting talent with opportunity.
- Benefits: Enjoy free parking, pension plans, hybrid work options, and regular salary reviews.
- Why this job: Be part of a supportive team with growth opportunities in a vibrant office environment.
- Qualifications: Fluent French speaker with strong IT and communication skills required.
- Other info: This is a full-time, permanent role based in Newport, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
Up to £27000.00 per annum + Hybrid & flexible
Brook Street is working with a growing client that is seeking a French Speaking Customer Service Advisor on a Full-Time, Permanent basis. This is a fully office based in Newport Mon-Fri 9-5.
To answer incoming enquiries from native French speakers.
To advise customers over the telephone on products & services.
To enter data into online database and keep information updated.
To comply with all necessary compliance & regulations.
Knowledge, skills, abilities and experience:
Native/Fluent French Speaker
IT Skills
Excellent verbal and written communication skills
Company Benefits:
- Free on site parking
- Pension
- Regular salary reviews
- Training and development – Progression opportunities
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Want a career at Brook Street? Join our team
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French Speaking Customer Service Advisor employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the products and services offered by the company. This will not only help you answer questions effectively but also demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving skills. Think of examples from past experiences where you successfully handled customer inquiries or complaints.
✨Tip Number 4
Showcase your IT skills by being ready to discuss any relevant software or tools you've used in previous roles. Being tech-savvy is crucial for data entry and managing customer information.
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you communicated with French speakers. Emphasise your IT skills and any relevant training you've completed.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in French. Mention specific examples of how you've successfully handled customer enquiries in the past.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential, consider including a brief section in your application that demonstrates your ability to communicate effectively in both French and English.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Brook Street
✨Brush Up on Your French
Since the role requires you to communicate with native French speakers, make sure your language skills are sharp. Practice common customer service phrases and responses in French to demonstrate your fluency during the interview.
✨Know the Company and Its Products
Research Brook Street and understand their services and products. Being knowledgeable about what they offer will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your IT Skills
As the job involves data entry into an online database, be prepared to discuss your IT skills. Mention any relevant software you’ve used and be ready to explain how you can efficiently manage data while ensuring accuracy.
✨Prepare for Compliance Questions
Since compliance is a key part of the role, think about how you would handle sensitive information and adhere to regulations. Be ready to discuss any previous experiences where you ensured compliance in your work.
