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- Tasks: Help enforce and collect court-imposed fines while managing sensitive casework.
- Company: Join the Ministry of Justice and make a real impact in public service.
- Benefits: Gain hands-on experience, ongoing training, and a supportive work environment.
- Why this job: Be part of a respected team and contribute to the justice system.
- Qualifications: Excellent communication skills and a proactive, team-oriented approach.
- Other info: Full training provided; no prior experience in enforcement required.
Location: Swindon
Contract: Temporary (initially until end of February 2026, with potential for extension)
Hours: Full-time, 37 hours per week (Office-based)
Join the Ministry of Justice - Make a Real Impact
Are you highly organised, confident in dealing with people, and passionate about public service? Brook Street is currently recruiting a Fines Officer to work with the Ministry of Justice in Swindon. This is a fantastic opportunity to contribute to the smooth operation of our justice system while gaining valuable experience in a respected government department.
About the Role
As a Fines Officer, you'll be part of the National Compliance and Enforcement Service (NCES), helping to enforce and collect court-imposed fines. This is a key administrative position where no two days are the same. From managing sensitive casework to engaging with defendants and preparing court documents, your work will directly support the delivery of justice.
Key Responsibilities
- Enforcing and collecting criminal fines using designated legal powers
- Conducting telephone interviews with defendants
- Assisting with enforcement hearings and preparing court materials
- Handling enquiries from the public and other organisations (in person, by phone, and in writing)
- Processing casework and maintaining accurate internal records
- General administrative tasks including post, photocopying, and data input
- Supporting team meetings and continuous improvement initiatives
What We're Looking For
- Excellent customer service and communication skills
- Confidence in dealing with challenging or sensitive situations
- Strong attention to detail and ability to follow clear processes
- Basic IT and administrative abilities
- A proactive, team-oriented approach with the ability to work independently
- Willingness to learn and grow within a continuously improving environment
Note: Full training will be provided - previous experience in enforcement or the justice system is not required.
Why Apply?
- Be part of a respected public service team
- Gain hands-on experience within the justice system
- Enjoy a supportive and collaborative work environment
- Access ongoing training and development opportunities
Hours - Monday to Friday (37 hours a week)
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Fines officer (AO) - Band E employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fines officer (AO) - Band E
✨Tip Number 1
Get to know the Ministry of Justice and its values. Research their mission and recent initiatives so you can speak confidently about how your skills align with their goals during interviews.
✨Tip Number 2
Practice your communication skills! As a Fines Officer, you'll be dealing with various people, so role-play some scenarios with friends or family to get comfortable handling sensitive situations.
✨Tip Number 3
Don’t underestimate the power of networking. Connect with current or former employees on LinkedIn to gain insights about the role and the work culture at the Ministry of Justice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in public service.
We think you need these skills to ace Fines officer (AO) - Band E
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Fines Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves dealing with people and handling sensitive situations, it's crucial to demonstrate your excellent communication skills. Share examples of how you've effectively communicated in challenging scenarios.
Attention to Detail is Key: As a Fines Officer, you'll need to manage casework accurately. Highlight any experiences where your attention to detail made a difference, whether in previous jobs or during your studies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Brook Street
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Fines Officer. Familiarise yourself with the key tasks like enforcing fines and handling sensitive casework. This will help you demonstrate your enthusiasm and readiness to contribute to the Ministry of Justice.
✨Showcase Your Communication Skills
As a Fines Officer, you'll be dealing with various people, including defendants and the public. Prepare examples of how you've effectively communicated in challenging situations. This could be through role-playing scenarios or discussing past experiences where you resolved conflicts or provided excellent customer service.
✨Highlight Your Attention to Detail
In this role, accuracy is crucial. Bring up instances where your attention to detail made a difference, whether in previous jobs or academic settings. You might even want to mention how you ensure that all records are maintained accurately, as this aligns perfectly with the job requirements.
✨Demonstrate Your Team Spirit
The job requires a proactive, team-oriented approach. Be ready to discuss how you've collaborated with others in the past. Share specific examples of how you contributed to team success or supported continuous improvement initiatives, as this will show you're a great fit for their collaborative environment.
