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- Tasks: Support customers across the UK, resolving issues and providing guidance in a dynamic environment.
- Company: Join Brook Street, a partner of the Home Office, committed to making a difference.
- Benefits: Competitive hourly rate, flexible working hours, and opportunities for personal development.
- Why this job: Make a real impact while gaining valuable experience in a fast-paced role.
- Qualifications: Passion for delivery, resilience, and ability to manage multiple priorities.
- Other info: Travel required; must have a valid driver's license and live in the UK for over 5 years.
Executive Officer – Deployment Location: B19 3BN – Solihull; Travel: up to 5 days per week including overnight stays; Deployment role: various locations across the country; Hourly rate: £15.53; Working days/hours: 37 hours: Monday‑Friday. Brook Street in partnership with the Home Office has a fantastic opportunity to join their AMLO team. This demanding and challenging hands‑on role is set in a unique fast‑paced working environment and offers a wide range of development opportunities. Staff will provide day‑to‑day support and advice to customers across the UK, preparing them for move‑on from asylum support. The role combines face‑to‑face and virtual engagements, resolves blockers through escalations, and works closely with the HEO AMLO team and operational leads to identify issues and seek resolutions. Experience Needed / Desired A passion for delivery, a solution‑focused attitude and resilience to challenges. Experience working under pressure and balancing competing priorities to meet both short‑ and longer‑term deadlines while maintaining high quality. Ability to multi‑task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances. Duties / Responsibilities Manage caseloads and maintain trackers for the respective area, flexing to other regional areas as required. Retrieve and direct data to HEO Team leads for logistical planning. Respond to emails from various sources timely and appropriately. Escalate issues that cannot be resolved immediately to various teams across the Home Office and potentially externally. Communicate with customers via phone (using translation services when needed). Maintain effective relationships with key internal and external partners and stakeholders. Demonstrate civil service values and standards of behaviour as a role model to other colleagues. Provide advice, guidance, and support to customers on site in a face‑to‑face environment and to on‑site corporate stakeholders. Respond to and refer cases for safeguarding, police or security incidents. Additional duties as required depending on demand and emerging priorities. Record keeping on Excel and other IT systems. Training This physically demanding operational role requires candidates to complete personal safety training at Level 2. Completion is mandatory; failure to complete precludes undertaking the role. Clearance Level Enhanced DBS + CTC (Counter Terrorism Clearance) Role Specific Requirements Valid driver’s licence and access to your own vehicle. Valid passport and have lived in the UK for longer than five years; no period of six months or longer abroad in the last five years. Security clearance will be processed if successful. Brook Street supports the Armed Forces Covenant and guarantees a guaranteed interview for veterans or spouses/partners of military personnel meeting the essential criteria. We are a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, offering a guaranteed interview with a PSR Sourcer. Candidates with disabilities or veterans are encouraged to register interest via the Brook Street website. In high‑volume situations, the best candidates from the group will be interviewed. #J-18808-Ljbffr
Executive Officer - Deployment employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Officer - Deployment
✨Tip Number 1
Get to know the company! Research Brook Street and the Home Office. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that demonstrate your skills in these areas.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Brook Street.
We think you need these skills to ace Executive Officer - Deployment
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Executive Officer - Deployment. We want to see how you can bring your unique flair to our team!
Showcase Your Resilience: This role is all about handling challenges with a cool head. Share examples in your application that demonstrate your ability to manage pressure and balance competing priorities. We love a good story of overcoming obstacles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Executive Officer - Deployment role. Familiarise yourself with the job description and responsibilities, especially around managing caseloads and providing customer support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Given the nature of this role, it's crucial to demonstrate your ability to resolve issues effectively. Prepare examples from your past experiences where you've successfully navigated challenges or escalated issues. This will highlight your solution-focused mindset and resilience under pressure.
✨Emphasise Your Communication Skills
As you'll be working closely with customers and various teams, strong communication skills are a must. Be ready to discuss how you've maintained effective relationships in previous roles. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Prepare for Practical Scenarios
Expect situational questions that assess your ability to handle real-life scenarios related to the role. Think about how you would manage competing priorities or respond to safeguarding incidents. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.