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- Tasks: Lead a dynamic team in the Stevenage Fines Office, ensuring efficient operations and outstanding customer service.
- Company: Join Brook Street, supporting the Ministry of Justice in a vital public service role.
- Benefits: Enjoy a competitive pay rate, supportive team environment, and opportunities for personal development.
- Why this job: Make a real impact in the justice system while enhancing your leadership skills in a fast-paced setting.
- Qualifications: Previous team leadership experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet essential criteria.
The predicted salary is between 25000 - 35000 £ per year.
Location: Stevenage | Contract: Full-time, Temporary | Hours: Monday-Friday, 9:00 AM-5:00 PM
Pay Rate: £14.33 per hour
We have an exciting opportunity for experienced team leaders to join the Stevenage Fines Office, part of the Ministry of Justice, supporting the crucial work of the Criminal Fines Collection and Enforcement team. You'll be joining a high-performing office that plays a vital role in ensuring individuals comply with financial penalties imposed by the courts across England and Wales.
About the Role:
You will jointly lead a team of approximately 15 staff, sharing management responsibilities with a fellow team leader. This is a fast-paced environment where leadership, organisation, and people management are key.
Key Responsibilities:
- Team Leadership: Oversee day-to-day operations, allocate workloads, and support staff development using Lean practices, TIBs, and SOPs.
- Customer Service: Ensure timely and professional responses to stakeholders, handling escalations and supporting your team to deliver outstanding service.
- Performance Management: Monitor performance data, address underperformance, and support HR processes where required.
- Process Improvement: Identify and implement continuous improvement opportunities to drive efficiency and service quality.
- Administration: Maintain accurate records and ensure compliance with data and process standards.
Ideal Candidate Profile:
Essential Skills & Experience:
- Previous experience leading or supervising a team in a customer-focused, administrative environment.
- Strong organisational and communication skills.
- Proficiency in Microsoft Office and the ability to quickly adapt to new systems.
- Experience or understanding of Lean and continuous improvement methods.
- Comfortable managing sensitive information with discretion.
Personal Attributes:
- A proactive and supportive team player with a results-driven mindset.
- Calm under pressure, with strong problem-solving abilities.
- Reliable, professional, and confident in decision-making.
Why Apply?
- Play a key role in supporting the justice system.
- Develop your leadership skills in a high-impact public service role.
- Be part of a supportive and values-driven team environment.
To apply, please send your CV and contact details to . Make sure to include your mobile number and specify that you're applying for the Team Leader - Stevenage role.
Don't miss out - apply today! Successful candidates will be contacted for the next stage of the recruitment process.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
EO Team leader Stevenage MOJ employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EO Team leader Stevenage MOJ
✨Tip Number 1
Familiarise yourself with the Ministry of Justice's mission and values. Understanding their goals will help you align your leadership style and demonstrate how you can contribute to their objectives during any discussions.
✨Tip Number 2
Highlight your experience in managing teams in fast-paced environments. Be ready to share specific examples of how you've successfully led teams, especially in customer-focused settings, as this is crucial for the role.
✨Tip Number 3
Brush up on Lean practices and continuous improvement methods. Being able to discuss how you've implemented these strategies in previous roles will set you apart as a candidate who can drive efficiency and service quality.
✨Tip Number 4
Prepare to discuss your approach to performance management. Think about how you've addressed underperformance in the past and be ready to share your strategies for supporting team development and maintaining high standards.
We think you need these skills to ace EO Team leader Stevenage MOJ
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in team leadership and customer-focused environments. Use specific examples that demonstrate your organisational and communication skills, as well as your proficiency in Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience with Lean practices and continuous improvement methods, and explain how you can contribute to the performance management and process improvement goals of the Stevenage Fines Office.
Highlight Relevant Skills: In your application, clearly outline your strong problem-solving abilities and your capacity to manage sensitive information with discretion. Mention any specific achievements that showcase your results-driven mindset and ability to remain calm under pressure.
Follow Application Instructions: Ensure you include all required contact details, including your mobile number, and specify that you are applying for the Team Leader - Stevenage role. Double-check your application for completeness before submitting it through our website.
How to prepare for a job interview at Brook Street
✨Showcase Your Leadership Skills
As a team leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to delegation, motivation, and conflict resolution.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your experience aligns with overseeing operations, performance management, and process improvement within a customer-focused environment.
✨Highlight Your Problem-Solving Abilities
Given the fast-paced nature of the role, be prepared to share specific instances where you've effectively solved problems under pressure. This will showcase your calmness and decision-making skills, which are essential for this position.
✨Demonstrate Your Commitment to Continuous Improvement
Since the role involves identifying and implementing improvements, come equipped with ideas or examples of how you've previously contributed to process enhancements. This shows your proactive mindset and understanding of Lean practices.
