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- Tasks: Assess asylum claims, manage workflows, and support vulnerable customers in a dynamic environment.
- Company: Join Brook Street in partnership with the Home Office for impactful work.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Valid passport, UK residency for 3+ years, and strong communication skills.
- Other info: Guaranteed interviews for veterans and candidates with disabilities.
The predicted salary is between 29000 - 36000 £ per year.
Location: Croydon - Ruskin Square
Hybrid - 60% office based 40% remote
Working Days/Hours: Monday to Friday, 37hr pr/w. When working shifts, AHW rate will be paid after training ends.
Base Rate: £34,000 - £35,700
Shift pattern: All required to work 7.24hrs plus breaks. Start 8-9am Finish 4pm-5pm. Start 9am-11am- Finish 5pm-7pm. Start 12 Midday Finish 8pm.
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Executive Officer.
Duties of the role:
- Assessing claims of destitution, ensuring that only those entitled to emergency asylum support, in the form of accommodation, receive it.
- Managing the daily workflow, ensuring customers are being dealt with efficiently, professionally and within service standards.
- Liaising with duty managers should issues arise, identifying solutions and putting plans in place to rectify them.
- Maintaining and applying a sound knowledge of all safeguarding policies, procedures, and systems in relation to vulnerable customers.
- Providing support and advice to administrative staff to ensure they are well placed to comprehensively and consistently advise accommodation providers regarding allocated vulnerable customers.
- Working in a dynamic and fast paced environment, working flexibly across business priorities to deliver our objectives.
- Line management of AOs by applying HR and Health and Safety policies appropriately.
- Holding monthly reviews, conducting coaching sessions and supporting their wellbeing.
- Supporting team leaders embedding change, encouraging staff, and actively helping to drive forward Operational Excellence.
- Continually identifying ways to improve customer service and the customer journey, placing the customer at the heart of everything we do.
- Resolving customer concerns, as required.
- Represent Asylum and Human Rights positively by projecting a professional image to customers, colleagues, and stakeholders to help maintain customer service excellence accreditation.
- Manage a specific Inbox which will receive information on those customers who have Failed To Travel (FTT). This inbox will be operational 7 days a week.
- Liaise with providers to assess and take necessary post eviction and discontinuation actions according to the FTT policy.
- Additional duties within the scope of the grade will vary dependant on business needs.
Training:
No annual leave during training period. Up to 4-6 weeks.
Role specific requirements:
- You must hold a valid passport and must have lived in the UK for longer than 3 years.
- Please note that a period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted.
- This role requires security clearance that will be processed for you, if successful.
Brok Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
If you identify as a candidate with a disability or are a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out via the Brook Street website to register your interest and state the role that you are interested in.
Executive Officer in England employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at the Home Office or similar organisations. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to the Executive Officer role. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with recruiters or during interviews, let them know why you're excited about the role and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen and gives you a better shot at landing that Executive Officer position.
We think you need these skills to ace Executive Officer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Executive Officer role. Highlight your relevant experience and skills that match the job description, especially around customer service and managing workflows.
Showcase Your Soft Skills: This role is all about working with people, so don’t forget to mention your communication and problem-solving skills. We want to see how you can handle dynamic environments and support your team effectively.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the duties of an Executive Officer. Familiarise yourself with assessing claims, managing workflows, and liaising with duty managers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Service Skills
Since this role places a strong emphasis on customer service, prepare examples from your past experiences where you've successfully resolved customer concerns or improved service delivery. Highlight how you put the customer at the heart of everything you do.
✨Showcase Your Team Management Experience
If you have experience in line management or coaching, be ready to discuss it. Talk about how you've supported team members' wellbeing and helped them achieve their goals. This is crucial for the Executive Officer position, so make it a key part of your conversation.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations related to safeguarding policies or managing a busy inbox. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
