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- Tasks: Support users with Windows 11 rollouts and resolve ICT issues.
- Company: Join Brook Street, a leader in public sector recruitment.
- Benefits: Enjoy weekly pay, holiday, pension scheme, and flexible working hours.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: No specific qualifications required; just a passion for tech and problem-solving.
- Other info: Guaranteed interviews for veterans and those with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
Position: Full-Time End User Compute Engineer - Desktop Support
Location: Fleetwood
Contract: 6 months with the possibility of a permanent role for the right applicant
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: £15.33 per hour
Job Description: We are currently seeking an end user computer support analyst for our public sector client based in Fleetwood. The successful applicant will assist with a Windows 11 roll out project configuring devices and assisting users.
Requirements:
- Managing your own time and work commitments/deadlines.
- To diagnose and resolve software and hardware incidents across a range of ICT and software applications and to escalate these to more senior members of the team or the appropriate resolver group as required.
- To assist all our users with any logged ICT related incident when called upon.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Add to and ensure the knowledge base and knowledge records are accurate, up to date and relevant for our customers and technology teams.
- To accurately record, update and document requests using the IT service desk system.
- To install and configure new ICT equipment.
- To manage access to applications and technology systems through effective access management (User Account Management).
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Working collaboratively within a team setting.
- Working under general direction whilst taking the initiative and responsibility for delivery individual tasks.
- Managing call closure and escalations.
- Analysis, investigation and resolution of ICT issues, within new and existing services to enable business continuity and resolve impacting incidents.
Weekly pay, holiday and pension scheme. Location accessible by car, train or bus.
Application Process: If you are interested in this position, please apply online with your CV in WORD format.
Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years.
This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
End User Compute Engineer - Desktop Support employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Compute Engineer - Desktop Support
✨Tip Number 1
Familiarise yourself with Windows 11 and its features, as you'll be assisting with a roll-out project. Having hands-on experience or knowledge about common issues users face can set you apart during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since maintaining a first-class level of customer service is crucial, think of examples from your past experiences where you successfully resolved user issues or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss your time management skills. The role requires managing your own time and commitments, so be ready to share how you've effectively prioritised tasks in previous positions.
✨Tip Number 4
Understand the importance of documentation in IT support. Be prepared to talk about your experience with IT service desk systems and how you ensure accurate record-keeping for incidents and requests.
We think you need these skills to ace End User Compute Engineer - Desktop Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and end-user computing. Emphasise your skills in diagnosing and resolving software and hardware incidents, as well as any experience with Windows 11 rollouts.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements listed in the job description. Mention your ability to manage time effectively, work collaboratively, and provide excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to ICT, user account management, and problem analysis. Provide examples of how you've successfully resolved issues in previous roles.
Follow Application Instructions: Ensure you submit your application in WORD format as specified. Double-check that all required documents are included and that your contact information is up to date before hitting 'submit'.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with Windows 11 and any specific software or hardware mentioned, as this will show your genuine interest and preparedness.
✨Demonstrate Problem-Solving Skills
Be ready to discuss past experiences where you've diagnosed and resolved ICT issues. Prepare examples that highlight your analytical skills and ability to take ownership of problems until they are resolved.
✨Showcase Customer Service Excellence
Since the role involves assisting users, be prepared to talk about how you maintain a high level of customer service. Share examples of how you've effectively communicated with users and resolved their issues in a timely manner.
✨Prepare for Background Checks
Given the thorough background checks required for this position, be ready to discuss your employment history and any gaps. Having your references and relevant documentation organised will help you feel more confident during the interview.
