At a Glance
- Tasks: Visit properties, check contractor work, and manage service standards.
- Company: Join Brook Street, a proud supporter of the Armed Forces Covenant.
- Benefits: Earn £15.98 per hour with flexible working hours and career growth.
- Other info: Guaranteed interviews for veterans and candidates with disabilities.
- Why this job: Make a real difference in housing services for military families.
- Qualifications: Strong work ethic, basic property knowledge, and a full UK driving licence.
The predicted salary is between 15.98 - 15.98 £ per hour.
Location: Chester
Working pattern: Mon-Fri, fully office based / out on-site attending properties
Working Hours: 37 hours per week. Must work between 10:00am and 4pm (start/end times are flexible as long as 7.5 hours are completed each day)
Pay rate: £15.98 per hour
Assignment length: until 31/03/27, with possible extension
Clearance Required: Basic DBS will be processed by Brook Street
If you're the kind of person who enjoys being hands-on, following things through, and making sure standards are met - this is a fantastic opportunity to support housing services across Ministry of Defence properties. You'll spend your time visiting properties to check contractor work and then completing the day's admin back at base.
What you'll be doing:
- Visiting Ministry of Defence properties to monitor that contractor work is completed to an acceptable standard
- Checking property work and escalating if standards aren't being met
- Carrying out occupant monitoring and management of non-SFA and SSFA within an allocated portfolio
- Conducting handovers when requested to ensure families receive the required level of service
- Supporting stakeholder engagement activities as needed (e.g., family or military engagement events)
- Undertaking assurance checks on service levels and the quality of work provided by suppliers
- Managing complaints (level 2) in a timely manner
- Handling assurance activities for service delivery, including monitoring/validation/authorisation of time reliefs within approved limits
- Keeping on top of an allocated case workload to agreed standards
- Supporting delivery of additional services (including IRL/SONS/VOIDS) within delegation and timeframes
- Being mindful of compliance, including inspections and mandatory training expectations
- Ensuring safe lone working practices when required
What you'll bring:
- A strong work ethic and a practical, conscientious approach to property and service standards
- An understanding of property repairs and basic property-related knowledge (estate/property management background is helpful, but not essential)
- Comfortable using Microsoft applications for day-to-day office tasks
- Willingness to shadow other officers before going out on site independently
- A full UK driving licence is essential (fleet vehicles can be used if needed)
- Physical fitness for visiting properties, including going up and down stairs
- Commitment to compliance and safety expectations (including health and safety training)
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Housing Estates Officer in Ellesmere Port employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Estates Officer in Ellesmere Port
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Brook Street.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Brook Street? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Brook Street's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Housing Estates Officer in Ellesmere Port
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Estates Officer role at Brook Street, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Brook Street
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Brook Street operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Brook Street. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Brook Street.
