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For Companies At a Glance
- Tasks: Be the friendly face for customers and manage service schedules efficiently.
- Company: Join a well-known business in Dungannon with great growth potential.
- Benefits: Competitive salary, flexible hours, and a supportive team environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: GCSEs in Maths and English, strong admin skills, and a professional attitude.
- Other info: Dynamic role with opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business. This is an excellent chance to join a well-known business with excellent prospects. Applicants for the role must have excellent customer service experience.
Key Duties & Responsibilities
- Be first point of contact for customers, greeting them in a courteous manner and interpreting their requirements.
- Generating, amending and updating service schedules and sending reminders.
- Vehicle and customer database management.
- Booking PSV appointments.
- Issuing workshop job cards and monitoring progress of vehicles in the workshop.
- Processing and closing out workshop job cards and assisting with invoicing.
- Making outbound sales and customer care calls and managing key customer relationships.
- Creating maintenance contract quotes and selling maintenance contracts.
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing.
Criteria
- Educated to GCSE standard or equivalent, including Maths and English.
- Possess strong administration skills.
- Possess excellent organisational skills and the ability to adapt to changing circumstances.
- Possess the ability to communicate effectively at all levels, both verbally and written, both internally and externally.
- Possess an ability to structure workload in an efficient manner.
- Be able to cope working under pressure.
- Must be confident with communication and possess a polite and professional telephone manner.
- Possess an excellent level of computer proficiency.
- Work effectively as part of a team and also work effectively with minimal supervision.
- Have a full and clean driving licence.
Hours of work
Rotating shift on core hours of 8am - 4:30pm, 8:30am - 5pm & 9am - 5:30pm and then Saturdays on a 1 in 3 rota basis from 8-12pm. Salary can be disclosed on application.
Please send CV to Colleen Farquharson via the apply link. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Service Advisor - Dungannon employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Dungannon
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. This will help you feel more confident and prepared when discussing your experience during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that can give you an edge in your application process.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor - Dungannon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Advisor role. Be personable and show us your enthusiasm for joining our team.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Brook Street
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled customer queries or complaints in the past. This will show that you understand the role and can handle the responsibilities effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the company you're interviewing for. Understand their values, services, and what makes them stand out in the industry. This will help you tailor your answers and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows that you're engaged and interested in the position. You could ask about team dynamics, training opportunities, or what a typical day looks like for a Service Advisor.
