NIGHT PORTER (Hospitality Setting) Permanent About the Role
As a Night Porter, you will:
- Support the Night Supervisor and Night Manager with the safe, secure and smooth running of the Club throughout the night.
- Carry out regular security and fire safety checks in line with Club procedures, remaining alert and attentive at all times.
- Provide a warm, professional and discreet service to members and guests, responding to requests and supporting departments including Food & Beverage, Housekeeping, Maintenance and Transport.
- Take responsibility for the switchboard once the late Receptionist has finished, handling calls and enquiries efficiently and professionally.
- Maintain the presentation and ambience of the establishment overnight, ensuring public areas, fireplaces, lighting and guest facilities are presented to high standards.
- Complete routine checks of guest areas and external areas, .
- Support the Transport team with the staff transport.
- Complete general cleaning and tidying duties in staff and office areas as required.
- Assist with overnight financial and administrative procedures, including reconciliations, POS reports and accounting spreadsheets, reporting any discrepancies to the relevant manager.
- Communicate effectively with colleagues and managers, ensuring any guest, maintenance, housekeeping or operational issues are reported promptly.
- Participate in training and support the development of new colleagues.
- Undertake any other reasonable duties as required to support the smooth running of the establishment.
About You
You will bring:
- A reliable and dependable approach, with the ability to work independently and remain alert and focused throughout the night.
- A genuine commitment to guest service, with a warm, helpful and professional manner.
- The ability to remain calm and composed under pressure, responding confidently to guest needs and unexpected situations.
- Strong attention to detail, with pride in maintaining high standards of presentation, cleanliness, security and service.
- A responsible and trustworthy nature, with discretion when dealing with guests and colleagues.
- Clear and effective communication skills, with the ability to work well with colleagues and managers.
- A flexible and positive approach, with a willingness to support different departments and assist wherever needed.
- Good numeracy and administrative skills, with confidence working with figures, systems and overnight financial procedures.
- A willingness to learn and develop, taking an active approach to training and supporting colleagues.
- A professional and polished manner, reflecting high standards..
- The flexibility and commitment to work a 7 nights on / 7 nights off shift pattern, including weekends and public holidays as required.
Benefits
- Share of gratuities
- 33 days annual leave pro-rata
- Auto enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life assurance cover
- Access to wellbeing platforms providing support on nutrition, exercise, health, finances, legal support and more
- Cycle to work and tech scheme
- Free meals on shift
- Complimentary use of staff gym
- Team events
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Night Porter in Dornoch employer: Brook Street
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