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- Tasks: Lead customer service strategies and manage customer-focused teams.
- Company: Respected Cardiff-based construction company with a strong reputation.
- Benefits: Competitive salary, career advancement opportunities, and a supportive work environment.
- Why this job: Shape customer experiences and make a real difference in service delivery.
- Qualifications: Proven experience in customer service management and compliance knowledge.
- Other info: Office-based role with essential travel for collaboration.
The predicted salary is between 48000 - 72000 £ per year.
A respected Cardiff-based construction company seeks a Director of Customer Experience to lead and shape the customer service strategies. The role requires a seasoned professional with a track record in managing customer-focused teams and a deep understanding of compliance and customer satisfaction metrics. You will collaborate closely with other departments, ensure high care standards, and address complex issues. This position is office-based with essential travel required.
Director of Customer Experience & Service Delivery employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Experience & Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their customer service strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed customer-focused teams and improved satisfaction metrics in your previous roles. This is your chance to shine and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can give you an edge. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Director of Customer Experience & Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Director of Customer Experience role. Highlight your track record in managing customer-focused teams and any relevant compliance knowledge.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share examples of how you've shaped customer service strategies in the past and how you can bring that expertise to our team.
Showcase Your Collaboration Skills: Since this role involves working closely with other departments, emphasise your ability to collaborate effectively. Mention any past experiences where you’ve successfully worked across teams to enhance customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the hiring process.
How to prepare for a job interview at Brook Street
✨Know Your Customer Metrics
Make sure you’re well-versed in customer satisfaction metrics and compliance standards relevant to the construction industry. Be ready to discuss how you've used these metrics to drive improvements in previous roles.
✨Showcase Team Leadership Skills
Prepare examples of how you've successfully managed customer-focused teams. Highlight specific challenges you faced and how your leadership made a difference in achieving customer service goals.
✨Understand Cross-Department Collaboration
Since this role involves working closely with other departments, think about times when you’ve collaborated effectively. Be prepared to share how you navigated complex issues and ensured high care standards across teams.
✨Plan for Travel Logistics
As the position requires essential travel, consider how you’ll manage this aspect of the job. Discuss your flexibility and any previous experience that demonstrates your ability to balance office responsibilities with travel demands.
