At a Glance
- Tasks: Support housing contract management and ensure service delivery meets high standards.
- Company: Join a supportive team dedicated to improving defence accommodation services.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a real impact in a meaningful role while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply. Good luck.
Location: RAF Wyton, Druce Ave, Huntingdon, PE28 2EF - Hybrid (60% office attendance)
Pay rate: £15.98 per hour
Working pattern: Mon-Fri, 8:30-4:30 (Full time office attendance for the first 2 weeks for training, Hybrid available after)
Assignment Length: until 31/03/27 (with possibility of extension)
Clearance: Basic DBS (Costs covered by the hiring process)
If you enjoy turning detail into action-coordinating stakeholders, improving processes, and ensuring services meet the standards expected-this is a great opportunity to support defence accommodation delivery with real impact.
What you'll be doing:
- Support the Housing Contract Manager to deliver key operational elements of the FDIS NAMS contract for Service Family Accommodation (SFA) across the UK
- Help ensure contractual compliance and delivery of performance standards, in line with FDIS contract and Tri-Service Housing Regulations (TSARs)
- Support assurance activities by recording, reporting and escalating risks, issues and opportunities
- Analyse and report on trends using collated information to identify improvements in service delivery
- Attend audits alongside industry partners to support adherence to governance, policy and best practice
- Assist with performance management activities, including reviewing outputs from meetings and supporting continuous improvement initiatives
- Help manage Defence Accommodation Stores (DAS) activities (including furniture provision via industry partners) and maintain key records (spend/stock/disposal/refurbishment logs)
- Provide essential administration support including managing a multiuser mailbox and supporting complaint-related processes
- Support emergent tasks and be prepared to cover for the Housing Contract Manager when required
What you'll bring:
- Experience working in a customer service environment
- Confident communication skills, with strong negotiation and influencing ability-able to lead through others
- A willingness to travel 1-2 times per month with a UK driving licence
- Ability to analyse and resolve issues independently
- Strong organisation and time management in a fast-paced environment
- Proficiency in Microsoft Office (Word, PowerPoint, Excel)
- Professional, values-led approach: integrity, honesty, and professionalism, with resilience and adaptability
- Curiosity and willingness to learn-recent graduates with the ability to ramp up quickly are welcome
If you're ready to develop your contract and assurance capability in a meaningful, delivery-focused role, apply now to join the team.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.
Deputy Housing Contract Manager employer: Brook Street
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