AO - Court Administration & Customer Service (HMCTS)
Location: Home Gardens, Dartford Erith, Kent DA1 1DX
Pay: £15.59/hr (London) | Hours: 37 per week | Working pattern: 9-5 (8-6 flexible)
Start: ASAP
Assignment length: 2 months (extension likely)
Join a vital justice support team delivering professional customer service, hearing administration, and operational support in a busy court environment. This is a fantastic opportunity to build experience, contribute to real public impact, and develop within HMCTS processes and ways of working.
What you'll be doing:
- Provide excellent customer support by greeting users, answering inbound/outbound calls, and responding to correspondence in multiple formats
- Prepare, facilitate and conclude administrative tasks for all types of hearings-helping ensure hearings can run effectively
- Use HMCTS service scripts and knowledge articles to signpost users to the right support and give clear, accurate information (including for users with complex needs)
- Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
- Support operational delivery by following standard operating procedures to meet performance and service standards
- Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
- Manage jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses/court fees
- Assist with listing and scheduling, prioritising urgent matters and adhering to listing policies
- Support enforcement and basic financial/statistical reporting
- Contribute to health and safety activities (PEEPs, facility checks, issue logging, key/safety governance under team leader guidance)
- Identify risks relating to HMCTS buildings and elevate promptly to the Senior Person on Site (SPoS)
What you'll bring:
- Some customer service experience (no specific background required) and a calm, helpful manner with difficult or complex situations
- IT literacy-comfortable using Microsoft tools
- Strong attention to detail, accuracy, and discretion with sensitive information
- Ability to follow procedures and deliver to targets in a structured operational environment
- A team-first attitude and willingness to support locally required judicial business administration
Additional information:
- You’ll be fully office-based with parking available
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Dartford County Court HMCTS AO x1 employer: Brook Street
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