Customer Service Administrator
Location: Bishopgate House, Darlington, DL1 5QE
Rate of Pay: £15.09ph, Weekly Pay
Working Hours: 37 hours per week - Monday to Thursday: 8:30am - 4:30pm - Friday: 8:30am - 4:00pm
Working Arrangements: Hybrid - 3 days per week in the Darlington office, 2 days per week working from home
Contract Duration: 3 months, with a possibility for extension
About the Role:
The Department for Education is seeking Customer Service Administrators to join the team at Bishopgate House in Darlington. These temporary roles support essential operations by providing high-quality administrative and customer service assistance to both internal and external stakeholders, including local authorities and schools.
Key Responsibilities:
Act as the first point of contact for external customers (e.g. local authorities and schools), handling incoming and outgoing telephone calls.
Manage high volumes of telephone communication, particularly during peak periods.
Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating them when necessary.
Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures.
Ensure all service delivery meets performance indicators, service level agreements, security requirements, and complies with the Data Protection Act 2018 and GDPR.
Collect and process complex survey returns, analyse the source of data errors, and contact relevant data providers to obtain accurate information.
Ensure data handling meets quality standards and timescales set by internal customers.
Essential Skills and Experience:
Comfortable and confident handling high volumes of telephone calls.
Strong administrative skills with a keen eye for detail.
Proficient in Microsoft Office applications (e.g. Word, Excel, Outlook).
Good literacy and numeracy skills.
Excellent verbal and written communication skills.
Strong interpersonal skills, with the ability to build rapport and work collaboratively.
Able to take ownership of tasks and follow through on co...
Customer Service Administrator in Darlington employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
