Customer Service Manager

Customer Service Manager – Nottingham £45k-£50k Customer Service Manager – The role: Foster a culture of excellent customer service across the team. Support the achievement of strategic objectives for customer service. Guide and mentor junior managers and customer service employees. Assess and improve the effectiveness of customer service offerings and processes. Collaborate with the compliance team to ensure adherence to policies and procedures. Provide regular management information (MI) and analysis to the Head of Customer Services. Report on team performance, customer effectiveness, risks, complaint handling, and outcomes. Lead employees in understanding customer needs and their impact on the business. Encourage and support the customer services agenda within the team. Help junior managers and employees prioritise tasks and deliver excellent service. Ensure staff are trained to recognise and support vulnerable customers appropriately. Build strong relationships with compliance and underwriting teams to strengthen inter-department collaboration. Customer Service Manager – Skills and Experience: 5+ years of experience in customer services. An understanding of UK financial services and/or experience working in the financial industry. An ability to help build a culture where customer outcomes are the focus. Good communication skills. Ability to develop professional relationships and influence colleagues at all levels. Good team management and people development skills, ensuring a culture of leading by doing. Brook Street NMR is acting as an Employment Agency in relation to this vacancy