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- Tasks: Assist customers in a busy call centre, handling inbound queries with a friendly approach.
- Company: Brook Street, a supportive team focused on customer service excellence.
- Benefits: Earn £12.21 per hour with potential for contract extension and valuable experience.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Previous customer service experience and ability to handle high call volumes.
- Other info: Office-based role in Watford with flexible shifts, including weekends.
Brook Street are actively recruiting multiple Customer Service Advisors to work in a call centre environment on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential. Role – Customer Service Advisor Location – Watford Pay Rate – £12.21 per hour Duration – Initially 3 Months Hours – 37 hours per week, ranging from 8am-8pm including weekends We are looking to speak with candidates who have previous experience within customer service, are comfortable handling a high volume of inbound calls and can work on a shift basis including weekend working. If you would like to be considered for this opportunity, apply now! Brook Street NMR is acting as an Employment Business in relation to this vacancy
Customer Service Advisors employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brook Street. Understanding their values and what they stand for can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. This will help you get comfortable with common customer service questions and improve your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! When discussing your previous experience, highlight specific examples where you handled high volumes of calls or resolved customer issues effectively. This will demonstrate that you’re ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience. We want to see how you've handled calls and dealt with customers in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. We love seeing enthusiasm and a bit of personality in your writing.
Show Off Your Availability: Since this role involves shifts, be clear about your availability in your application. We need to know you can handle those weekend shifts and the hours we require, so don’t leave us guessing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brook Street
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific situations where you handled difficult customers or resolved issues effectively, as this will show your capability in a call centre environment.
✨Familiarise Yourself with the Company
Do a bit of research on Brook Street and their values. Understanding their approach to customer service can help you tailor your answers and demonstrate that you're genuinely interested in the role and the company.
✨Prepare for Common Questions
Anticipate questions like 'How do you handle stress?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you feel more confident during the interview.
✨Show Your Flexibility
Since the role involves shift work, be prepared to discuss your availability. Highlight your willingness to work weekends and adapt to varying hours, as this is crucial for a busy call centre environment.