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- Tasks: Assist customers with inquiries and provide exceptional service over the phone.
- Company: Join Brook Street, supporting the Valuation Office Agency in vital public sector work.
- Benefits: Enjoy a hybrid work model, competitive pay, and weekly payments.
- Why this job: Make a real impact by helping communities while gaining valuable experience in customer service.
- Qualifications: Must pass a BASIC DBS check and have the right to work in the UK.
- Other info: Start date is 16th September; no pre-booked leave allowed during the assignment.
Brook Street are delighted to be supporting our County Durham based Public Sector client in there recruitment for Customer Service Officers on a temporary basis.
The Valuation Office Agency (VOA) are the public sector\’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales
General details:
Start date – 16th September
Duration – 4 to 6 weeks with the possibility of extension
Location – Durham – DH1
Role type – Hybrid – 3 days office based – first two weeks of training FULLY OFFICE BASED
Hours – full time, between the times of 07:00am and 7pm – can choose when start and finish but will have to work 7.5 hours per day
Pay rate – £14.47 per hour, paid weekly
Role Overview:
The Customer Service Centre sits at the heart of our operations here in the Valuation Office Agency.
As Administrative Officers we play a crucial role supporting our customer\’s needs and doing our best to give every customer a positive experience of the VOA. Our work prioritises speaking to customers over the phone. As administrative Officers, you will be the first point of contact for customers, handling inbound calls and providing exceptional service. Your role involves assisting customer with inquiries efficiently and professionally and navigating our systems. It\’s a busy role that can be challenging at times but the satisfaction you get from supporting customers makes it really rewarding. There\’s also always someone around to help as we work in big, open plan offices so you\’re never far away from a colleague or manager who can offer support.
Responsibilities:
- Ensuring that customers provide all necessary information and providing them with clear advice based on their query.
- Providing assistance including explaining procedures or policies, supporting customers to understand our processes and justifying decisions.
- General administration including using our tools and databases to gather and analyse data.
- Meeting performance targets such as call handling time.
Essentials:
No holidays / pre booked leave within the duration of this assignment, unless these are special circumstances
Must be able to start on 16th September
Must be able to pass a BASIC DBS check and provide full right to work in the UK
We look forward to receiving your application.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Customer service advisor - VOA - Durham employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor - VOA - Durham
✨Tip Number 1
Familiarise yourself with the Valuation Office Agency's mission and values. Understanding their commitment to public service and community impact will help you align your responses during any interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your phone communication skills. Since the role involves handling inbound calls, being able to convey information clearly and professionally over the phone is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Research common customer service challenges and how to handle them effectively. Being prepared with strategies for dealing with difficult situations can set you apart as a candidate who is ready to tackle the demands of the job.
✨Tip Number 4
Network with current or former employees of the VOA if possible. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach and demonstrate your genuine interest in the position.
We think you need these skills to ace Customer service advisor - VOA - Durham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on how you provided exceptional service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've handled customer inquiries or challenges in the past, demonstrating your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Brook Street
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor at the Valuation Office Agency. Familiarise yourself with their mission and how your role contributes to their goals, especially in providing exceptional service to customers.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle difficult customers or manage high call volumes. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
As this role involves handling inbound calls, demonstrate your communication skills during the interview. Speak clearly and confidently, and be prepared to discuss how you would explain complex procedures to customers in an easy-to-understand manner.
✨Highlight Your Teamwork Abilities
Since the role is in a collaborative environment, emphasise your ability to work well in a team. Share examples of how you've supported colleagues in the past and how you can contribute to a positive team dynamic at the VOA.
