Customer Service Advisor

Customer Service Advisor

All candidates should make sure to read the following job description and information carefully before applying.
Location: Belper
Salary: £25,528

We\’re seeking passionate and dedicated Customer Service Advisors to join a well-established company in Belper. This is an exciting opportunity to be part of a dynamic team where you\’ll help deliver excellent customer service and contribute to the overall success of the business.

Your Responsibilities:

Assist Customers: Handle customer inquiries through phone, email, SMS, live chat, and WhatsApp, helping them schedule engineer visits and resolve their issues.

Ensure Positive Experiences: Use your customer service expertise to provide a smooth, positive experience for every customer you interact with.

Service Delivery: Respond to calls and emails in line with service level agreements, and schedule engineer visits using the Salesforce platform.

Build Strong Relationships: Maintain strong relationships with customers by keeping them informed and ensuring they are satisfied with the service they receive.

What We\’re Looking For:

Qualifications: GCSE Grade 4 (or equivalent) in English.

Customer-Centric Mindset: A real passion for delivering outstanding customer service.

Technical Proficiency: Comfortable using Microsoft applications and web-based platforms.

Strong Communication: Friendly, approachable, and able to communicate effectively with customers.

Positive and Proactive: A positive attitude, a willingness to learn, and flexibility to adapt to changing business needs.

Experience: Previous experience in a contact centre is an advantage but not essential.

Self-Motivated: Ability to work independently or as part of a team while staying motivated to achieve success.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy