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- Tasks: Assist customers with enquiries via phone, email, and live chat.
- Company: Join a dynamic team at Brook Street Recruitment in Dargan Crescent.
- Benefits: Competitive salary of £26-28k, supportive environment, and career growth.
- Why this job: Make a real difference by providing top-notch customer service.
- Qualifications: GCSE Maths and English at Grade C or above; strong communication skills.
- Other info: Ideal for motivated individuals looking to excel in customer service.
Brook Street Recruitment is working on behalf of our client in Dargan Crescent
Submit your CV and any additional required information after you have read this description by clicking on the application button.
This position will be an integral part of the company where you will assist customers with enquiries via phone, email and live online chat.
Respond to all customer requests in a timely manner as advised by the Customer Services Manager, and to support the sales and production teams as and when required
Duties
Dealing with customer requests and complaints and enquiries via web chat, email and phone
Ensure that all customer enquiries and complaints etc. are followed up and dealt with promptly and effectively.
Assist and support to other members of the sales team as may be necessary to meet customer demands
Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records
Monitor and support team performance to ensure maximum performance from the team
Be driven to achieve and maintain top quality customer service levels at all times
Provide regular structured feedback to enable constant improvement of product and service levels
Any other reasonable duties as required, or at the request of management
Criteria
GCSE Maths and English at Grade C or above or equivalent
Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
Experience of managing emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
Motivated by achievement of results and providing a high level of service to all customers
Strong team player
Desirable Criteria
1+ year\’s experience of working in a sales or customer service environment
1 + year\’s experience of managing customer expectations and resolution of complaints
Strong desire to succeed with the ability to multitask multiple projects at once.
Salary for this role will depend on experience – £26-28k per annum
Please send CV\’s to Colleen Farquharson via the link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Customer Service Advisor employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and chat, it’s crucial to sound confident and friendly. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or complaints. Being ready with examples will impress during interviews and show you can think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your communication skills and any experience you have in handling customer queries, as this will show us you're a great fit for the position.
Showcase Your Experience: If you've got experience in sales or customer service, don’t hold back! Share specific examples of how you've managed customer complaints or enquiries. We love seeing real-life scenarios that demonstrate your skills.
Be Personable: When writing your cover letter, let your personality shine through! We want to see your empathy and communication style. Remember, this role is all about connecting with customers, so show us how you can do that.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to check out more about what we do!
How to prepare for a job interview at Brook Street
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and empathy. You might even want to role-play with a friend to simulate the interview environment and get comfortable with handling customer queries.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer situations. Think of examples from your past experience where you successfully resolved complaints or managed difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
Since teamwork is important in this role, be ready to discuss how you've collaborated with others in previous jobs. Share examples that highlight your ability to support colleagues and contribute to a positive team environment, as this will resonate well with the interviewers.