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- Tasks: Join our team to process orders, handle customer queries, and support sales.
- Company: We're an award-winning independent business in Tunbridge Wells.
- Benefits: Enjoy 24 days of annual leave, a pension scheme, and onsite parking.
- Why this job: Enhance your skills in a supportive environment with potential for growth.
- Qualifications: Excellent customer service skills and a proactive attitude are essential.
- Other info: This is a 6-month maternity cover role with potential for extension.
The predicted salary is between 19200 - 24000 £ per year.
Location: Tunbridge Wells, Kent Salary: up £24,000 per annum Benefits: 24 days annual leave plus bank holidays, pension scheme, onsite parking Hours: Full time Mon – Fri 37.5 hours a week A fantastic opportunity has arisen to join a leading company based in Tunbridge Wells. They are an award-winning, independent business, seeking a Customer Services Administrator to join their busy team. This is a full-time maternity cover role for 6 months with scope to be extended or potentially made permanent. Responsibilities include: Processing orders and invoices Coordinating the dispatch of orders Handling customer queries via phone and email Processing sales data and general data entry Supporting the sales teamThe ideal candidate will have excellent customer service skills, a positive and proactive attitude, and a willingness to learn and grow within the role. This is a fantastic opportunity to enhance your customer service and administration skills within a supportive and forward-thinking company. To be considered, please send across a copy of your CV today. Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Customer Service Administrator (maternity cover) employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (maternity cover)
✨Tip Number 1
Familiarize yourself with the company and its values. Research their customer service approach and any recent news or achievements. This will help you demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries in the past. Think about situations where you went above and beyond to resolve an issue, as this will showcase your customer service skills effectively.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves handling customer queries via phone and email, being articulate and clear will be crucial in making a positive impression.
✨Tip Number 4
Show your willingness to learn and grow by asking insightful questions about the role and the team during your discussions. This demonstrates your proactive attitude and eagerness to contribute to the company's success.
We think you need these skills to ace Customer Service Administrator (maternity cover)
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your customer service experience and administrative skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Highlight Relevant Experience: In your application, emphasize any previous roles where you handled customer queries, processed orders, or supported a sales team. This will show that you have the practical experience needed for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your proactive attitude and willingness to go the extra mile for customers.
✨Demonstrate Your Organizational Abilities
As a Customer Service Administrator, you'll be processing orders and handling data entry. Discuss your experience with managing multiple tasks efficiently and any tools or methods you use to stay organized.
✨Prepare for Common Questions
Anticipate questions related to order processing, handling customer complaints, and supporting a sales team. Practice your responses to ensure you convey confidence and competence during the interview.
✨Express Your Willingness to Learn
The company values candidates who are eager to grow within their roles. Be sure to communicate your enthusiasm for learning new skills and adapting to the needs of the business.
