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- Tasks: Review applications, communicate with conveyancers, and maintain accurate records.
- Company: Join Brook Street in partnership with HM Land Registry for a rewarding experience.
- Benefits: Earn £13.90 per hour with potential for contract extension and valuable public sector exposure.
- Why this job: Make a difference in customer service while developing essential skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and ability to manage workloads effectively.
- Other info: Training provided, with opportunities for career growth and support for veterans and candidates with disabilities.
The predicted salary is between 11 - 16 £ per hour.
Location: Earle House, Colonial Street, Hull, HU2 8JN OFFICE BASED
Hourly rate: £13.90 per/hr
Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.
Brook Street in partnership with HM Land Registry has a fantastic opportunity to join their team as a customer service admin. This is a great opportunity to gain valuable exposure/experience working within the Public Sector.
Responsibilities
- Review applications that are approaching their cancellation date in line with a Standard Procedure.
- Check the application form that the original requisition was issued to the correct address.
- Assess previous actions taken to decide on the most appropriate action and method of communication to the lodging conveyancer.
- Obtain the appropriate application from the Work Management System (Workflow).
- Telephone lodging conveyancers to confirm if they have received previous correspondence and confirm extension of time.
- Maintain accurate records of actions taken using Points Arising Screen (PAS) and correspondence sent.
- Liaise with internal teams, when required.
- Contribute to continuous improvement by identifying recurring issues or frequent customers with applications reaching their cancellation date and any best practice.
Essential Skills and Experience
- Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone.
- Strong attention to detail and ability to follow structured procedures.
- Excellent written communication skills, particularly in drafting formal correspondence.
- Ability to manage a high-volume workload and prioritise effectively.
Clearance level
Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS
Training
Training provided, what is their training plan and location of training: No annual leave during training period.
Additional clearance
Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will require an additional overseas police check. This will be the responsibility of the candidate to provide.
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out via the Brook Street website to register your interest and state the role you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Customer Service Admin employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Get to know the company! Research HM Land Registry and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend or family member. Focus on active listening and clear articulation to make a great impression.
✨Tip Number 3
Be ready to showcase your attention to detail. During interviews, share examples of how you've successfully followed structured procedures in past roles. This will highlight your ability to manage high-volume workloads effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the Customer Service Admin position with us.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to see how you can bring your unique experience to the Customer Service Admin role!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written and verbal skills. Use clear and professional language in your application to demonstrate that you can articulate well.
Attention to Detail is Key: Pay close attention to the details in your application. We’re looking for someone who can follow structured procedures, so make sure there are no typos or errors in your submission!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Admin. Familiarise yourself with the tasks mentioned in the job description, like reviewing applications and communicating with conveyancers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since effective communication is key for this position, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with a friend or family member, focusing on how you would handle phone calls and written correspondence. This will boost your confidence and ensure you come across as articulate during the actual interview.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s catching an error in a document or following a structured procedure, showcasing these skills will align perfectly with what they’re looking for.
✨Show Your Problem-Solving Skills
The job involves identifying recurring issues and contributing to continuous improvement. Think of instances where you've successfully resolved problems or improved processes in previous roles. Sharing these examples will illustrate your proactive approach and ability to contribute positively to the team.
