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For Companies At a Glance
- Tasks: Provide top-notch customer service via live chat, emails, and phone calls.
- Company: Join a well-known company in Nottingham with a strong reputation.
- Benefits: Enjoy hybrid work options, on-site parking, and a canteen.
- Why this job: Great opportunity for career progression in a supportive environment.
- Qualifications: Previous customer service experience is preferred; flexibility is key.
- Other info: Temporary role with potential to become permanent; rotating shifts.
We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.
- Hybrid after probation
- £12.21/ph
- Temporary with an opportunity to become permanent
- On site parking
- On-site canteen
- Career progression
- Monday to Friday plus one weekend a month
- Rotating shift patterns (Monday to Friday): 8-4, 9-5, 10-6, 11-7
Main duties:
- Operate the live chat providing excellent customer service
- Dealing with online orders and returns
- Responding to emails
- Receiving phone calls (mainly inbound)
- Deal with monthly customer subscriptions
What we're looking for:
- Previous customer service experience
- Open to learn
- Flexible with working hours
Customer Service employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their customer service ethos and the types of queries they typically handle will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially for live chat and phone interactions. Role-playing common customer scenarios can boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be ready to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or went above and beyond for a customer, as this will demonstrate your capability.
✨Tip Number 4
Show your flexibility and willingness to learn during the interview. Highlight any past experiences where you adapted to changing schedules or took on new responsibilities, as this aligns well with the job's requirements.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your ability to handle live chats, emails, and phone calls effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your flexibility with working hours and your willingness to learn, as these are key attributes they are looking for.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and adaptability. These are crucial for dealing with online orders, returns, and customer subscriptions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you handled difficult situations or provided exceptional service, as this will demonstrate your capability in a similar environment.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their customer service philosophy and any recent news can help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or managing returns. Prepare your responses using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Flexibility and Willingness to Learn
Since the role requires flexibility with working hours, be ready to discuss your availability and willingness to adapt. Emphasise your eagerness to learn new skills and grow within the company, which can set you apart from other candidates.
