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- Tasks: Manage alarm activations, handle calls, and support the helpdesk team.
- Company: Join a leading security service provider based in Enfield.
- Benefits: Enjoy flexible shifts, overtime opportunities, and potential for permanent employment.
- Why this job: Be part of a dynamic team delivering essential services to diverse locations.
- Qualifications: Must be reliable, customer-focused, and proficient in English with computer skills.
- Other info: This role offers a 4 on 4 off shift pattern, perfect for work-life balance.
Customer / Helpdesk Advisor
Temporary to permanent role after 12 weeks
This is an exciting opportunity for a dedicated reliable individual to join a head office team based in Enfield and you must live in Enfeild.
Main duties to include:
– Managing multiple alarm activations along with supporting the helpdesk and reception as and when required
– Call handling inbound and outbound
– Dealing with emails
– Dealing with queries from site-based personnel
You will be talking to clients to deliver a service, ensuring that they have their sites covered with the right staff. The client provides round-the-clock response capability to clients, delivers protection services to a variety of locations, from remote development sites to high-traffic and urban city locations.
36 to 48 hours shifts per week (with overtime available): 7am to 7pm and 7pm to 7am (you will be working days, nights, evenings and weekends) You will be paid £12.50. SHIFT WILL BE 4 ON 4 OFF
The role would suit someone with the following: flexible, loyal, hardworking, ability to speak and write English to an advanced level, computer literate, work as part of a team and strong customer service.
This is a temporary ongoing role, which can lead to a permanent contract for the right person.
Please send us your CV now!
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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Customer / Helpdesk Advisor employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer / Helpdesk Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding the specific protection services they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your call handling skills. Since the role involves managing multiple alarm activations and dealing with client queries, being able to demonstrate your ability to handle calls efficiently will set you apart from other candidates.
✨Tip Number 3
Showcase your flexibility and reliability. Given the shift patterns and the need for a dedicated individual, be prepared to discuss your availability and willingness to work various shifts, including nights and weekends.
✨Tip Number 4
Highlight your teamwork skills. This role requires working closely with others, so be ready to share examples of how you've successfully collaborated in past roles, especially in customer service settings.
We think you need these skills to ace Customer / Helpdesk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and helpdesk roles. Emphasise any previous roles where you managed calls, dealt with queries, or worked in a team environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your dedication and reliability. Mention your flexibility regarding shifts and your ability to communicate effectively in English, as these are key requirements for the role.
Highlight Relevant Skills: In your application, focus on skills such as call handling, email management, and computer literacy. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Showcase Your Customer Service Skills
As a Customer / Helpdesk Advisor, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Flexibility and Reliability
Given the shift patterns and the nature of the role, it's important to convey your flexibility and reliability. Be ready to discuss how you've managed varying work schedules in the past and your commitment to being available for shifts.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their operations and the importance of their response capability will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential situations you might face in the role, such as managing alarm activations or dealing with difficult clients, and how you would handle them.
