Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide customer service and support within the Court system while managing administrative duties.
- Company: Join Brook Street, partnering with the Ministry of Justice for a meaningful public sector role.
- Benefits: Earn £12.53 per hour, increasing to £13.25 after 12 weeks, plus valuable training.
- Other info: Temporary position with potential for extension and opportunities for career growth.
- Why this job: Gain hands-on experience in the public sector and develop essential skills for your career.
- Qualifications: Strong communication, IT skills, and a proactive approach to problem-solving required.
The predicted salary is between 12 - 13 £ per hour.
Location: Little Park Street, Coventry, CV1 2SQ, United Kingdom
Hourly rate: £12.53, increasing to £13.25 per hour after 12 weeks
Working days / hours: 37 hours per week, Monday‑Friday 9am‑5pm
Contract: Temporary position, subject to extension pending performance and business needs
Brook Street in partnership with the Ministry of Justice offers a fantastic opportunity to join their team as an Admin Officer. This role provides valuable exposure and experience working within the Public Sector.
Experience Needed / Desired:
- Dealing with customers
- Clear and understandable communication
- Time management
- IT skills and confidence with technology
- Ability to deal with difficult customers
- Proactive thinking
- Team working / player
- Build rapport with others
Duties / Responsibilities:
- Customer service via telephone
- Face‑to‑face interaction with the public
- Progress cases through the Court/Tribunal system and provide support to other functions in HMCTS
- Problem solving – refer to problem‑solving hubs and guidelines
- Inputting data onto the system
- Preparing papers
- Creating and updating records
- Email correspondence
- General administration duties
Clearance Level: Basic DBS Training will be provided. During training there is no annual leave. Associates will shadow other court ushers and complete e‑learning modules.
Additional Clearance: Period of six months or longer spent outside of the UK in the last five years will require an additional overseas police check, which is the responsibility of the candidate.
Equal Opportunity: Brook Street is proud to support the Armed Forces Covenant and will interview all candidates who are veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, we are a supplier to the Public Sector Resourcing Framework (PSR) and will offer a guaranteed interview with a PSR Sourcer to eligible candidates. If you identify as a candidate with a disability, a veteran, or a spouse/partner of military personnel and meet all essential criteria, we encourage you to register your interest via the Brook Street website.
Admin Officer in Coventry employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer in Coventry
✨Tip Number 1
Get to know the company! Research Brook Street and the Ministry of Justice. Understanding their values and mission can help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves dealing with customers, being clear and confident in your speech is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled difficult situations. This will demonstrate your proactive thinking and ability to work under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Admin Officer in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the Admin Officer role. We want to see how you can bring value to our team, so don’t hold back on showcasing your customer service and IT skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language that reflects your communication skills, as this is key for the role. Remember, we appreciate a well-structured application that’s easy to read!
Show Your Problem-Solving Skills: Since the role involves dealing with various challenges, make sure to include examples of how you've successfully solved problems in the past. We love proactive thinkers who can handle difficult situations with ease!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Brook Street
✨Know Your Role
Before the interview, make sure you understand the Admin Officer role inside out. Familiarise yourself with the duties and responsibilities listed in the job description, especially around customer service and data management. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you dealt with difficult situations and how you resolved them. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems is crucial for an Admin Officer. Come prepared with specific examples of challenges you've faced in previous roles and how you approached them. Highlight your proactive thinking and how you can apply that to support the court system effectively.
✨Be Ready to Discuss Teamwork
This position requires a team player mentality, so think of instances where you’ve successfully worked as part of a team. Be ready to discuss how you build rapport with colleagues and contribute to a positive working environment. This will show that you’re not just capable of handling tasks independently but also thrive in a collaborative setting.