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- Tasks: Support the smooth running of court hearings and assist court users.
- Company: Join a government team at Wood Green Crown Court.
- Benefits: Earn £13.78 per hour plus pension and holiday pay.
- Why this job: Gain valuable experience in the public sector while making a difference.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Full-time temporary role with potential for extension.
Court Usher – HMCTS via Brook Street
Location: Wood Green Crown Court, London (fully onsite, 5 days per week)
Salary: £13.78 per hour + Pension & Holiday Pay
Contract Type: Full-Time, TEMPORARY WORKING VIA OUR AGENCY (6 months, potential to extend)
Hours: Monday to Friday, 9:00 AM – 5:00 PM (37 hours/week)
About the Role
We\’re seeking a Court Usher to join our Government client\’s team at Wood Green Crown Court. This is an excellent opportunity to gain valuable experience within the public sector, supporting the smooth running of the justice system and ensuring that court hearings operate efficiently and professionally.
Key Duties and Responsibilities
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Courtroom Operations: Prepare, open, and close courtrooms, ensuring all materials and participants are ready for hearings.
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Support and Escort Court Users: Assist and guide witnesses, defendants, and visitors to the correct locations, providing reassurance and clear information.
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Announce Cases and Legal Representatives: Call legal professionals and announce cases in order, ensuring hearings proceed on time.
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Manage Files and Documents: Handle legal bundles, deliver and collect files, and securely dispose of confidential materials.
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Customer Service: Respond to inquiries from court users, offering clear and respectful communication Jury and Witness Support: Supervise jury deliberations and administer oaths to witnesses.
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Administrative Support: Perform photocopying, data entry, and general office support duties as needed.
Skills and Attributes Required
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Professionalism & Punctuality: Maintain a high standard of conduct and reliability.
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Discretion & Confidentiality: Handle sensitive information responsibly.
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Strong Communication: Clear, polite, and confident in dealing with the public and professionals.
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Customer Service: Empathetic and helpful approach to all court users.
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Teamwork & Initiative: Work effectively both independently and as part of a team.
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Calm Under Pressure: Stay composed in busy or challenging situations.
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IT Skills: Competent in Microsoft Office and comfortable following digital processes.
Experience
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Previous experience in a customer-facing environments
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Administrative experience within a structured environment is advantageous.
Pre-Employment Checks
Successful applicants must pass security clearance, including:
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DBS (Criminal Record) Check
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Employment and Reference Checks (covering the last 3 years)
You may also be asked to provide character references to cover any periods of unemployment.
How to Apply
apply online or please send your CV and mobile contact number with the job title to Basheer. Dawoud @ brookstreet co. uk
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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court usher Wood Green- Temp employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land court usher Wood Green- Temp
✨Tip Number 1
Get to know the court environment! Familiarise yourself with the layout of Wood Green Crown Court and the roles of different court staff. This will help you feel more confident when you step in for your interview.
✨Tip Number 2
Practice your communication skills! As a Court Usher, you'll need to be clear and polite when dealing with court users. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've helped someone or resolved an issue. This will demonstrate your ability to handle the public effectively.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace court usher Wood Green- Temp
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. We want to see how your skills match the key duties of a Court Usher!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you a great fit. Keep it professional but let your personality show through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll need in the courtroom!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brook Street
✨Know the Courtroom Inside Out
Familiarise yourself with the layout and operations of a courtroom. Understand the roles of different court personnel and the flow of a hearing. This knowledge will help you feel more confident and prepared to answer questions about your role as a Court Usher.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. As a Court Usher, you'll be interacting with various court users, so demonstrating your ability to communicate clearly and empathetically will set you apart.
✨Practice Calmness Under Pressure
Think of scenarios where you had to remain composed in a busy or challenging environment. Be ready to discuss how you managed stress and maintained professionalism, as this is crucial for the role of a Court Usher.
✨Highlight Your IT Competence
Brush up on your Microsoft Office skills and be prepared to discuss your experience with digital processes. Being tech-savvy is essential for managing documents and files efficiently in a courtroom setting.
