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- Tasks: Be the friendly face of the court, assisting with hearings and ensuring everything runs smoothly.
- Company: Join Brook Street, a supportive employer committed to diversity and community engagement.
- Benefits: Enjoy a full-time role with a competitive pay of £12.21 and flexible working options.
- Why this job: Make a real impact by helping people in a dynamic environment while gaining valuable experience.
- Qualifications: No specific qualifications needed; just bring your enthusiasm and willingness to learn!
- Other info: Guaranteed interviews for veterans and those with disabilities who meet the criteria.
The predicted salary is between 25000 - 35000 £ per year.
We\’ve got a great opportunity for a full- time long term temp role within the Maidstone Courts, to join a fast-paced office.
Overview:
– Full time 37 hrs per week
– Monday – Friday
– Long term Temporary ongoing role
– Pay – £12.21
– Location – Maidstone
– Start date ASAP
Background and key purpose of the role
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time.
Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.
Key responsibilities may include:
Administration
* Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
* Providing support to colleagues & judiciary outside of court / hearing times
* General clerical work, including use of computers and Switchboard
* Filling out forms
* Operating recording equipment and maintaining records of recordings of hearings
* Sort and deliver lists of hearings for internal & external notice boards
Correspondence
* Completing standard forms, etc where the information is clearly defined.
* Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
Post Handling
* Opening, sorting, distributing and dispatching post as required
* Collecting and delivering post from appropriate offices
Monitoring Stock
* Ensuring Court rooms are supplied against requirements for relevant forms and stationary
* Collecting and delivering stationary around the offices
Data Entry and recording
* Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g. issuing jury payments, spending petty cash under instruction.
Operating equipment
* Office and court equipment e.g. computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
Handling telephone calls
* Answering standard enquiries and passing messages to others.
Arranging meetings
* Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
* Using electronic diaries
Reception of parties to court
* Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
* Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
* Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
* Answering face to face enquiries
* Keeping parties informed of changes eg, of courtrooms and hearing times
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
If you are interested in this position, please apply below
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Court Usher - Band F employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher - Band F
✨Tip Number 1
Familiarise yourself with the court system and its procedures. Understanding how the court operates will help you feel more confident during the interview and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. As a Court Usher, you'll be interacting with various individuals, so showcasing your ability to communicate clearly and empathetically is crucial.
✨Tip Number 3
Be prepared to discuss scenarios where you've had to manage unexpected situations. The role requires quick thinking and professionalism, so having examples ready will show that you're capable of handling the demands of the job.
✨Tip Number 4
Research the specific court you'll be working in. Knowing about the judges, the types of cases they handle, and any recent news can give you an edge in the interview and show your genuine interest in the position.
We think you need these skills to ace Court Usher - Band F
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Court Usher position. Understand the key responsibilities and skills required, such as handling court documents, providing support to judiciary members, and managing sensitive situations.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Court Usher role. Emphasise any previous administrative or clerical work, customer service experience, and your ability to handle stressful situations professionally.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the Court Usher position. Mention specific examples from your past experiences that demonstrate your suitability for the role, particularly your communication skills and ability to work under pressure.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for the Court Usher role.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Court Usher. Familiarise yourself with the tasks such as preparing court rooms, handling documentation, and supporting the judiciary. This will help you answer questions confidently.
✨Demonstrate Professionalism
As a Court Usher, you'll be dealing with people from all walks of life, including those who may be vulnerable or under stress. Show that you can handle sensitive situations with professionalism and empathy during your interview.
✨Highlight Teamwork Skills
The role requires working closely with colleagues and management. Be prepared to discuss examples of how you've successfully worked in a team environment, showcasing your ability to collaborate and support others.
✨Prepare for Scenario Questions
Expect questions that assess your ability to react quickly and professionally to unexpected situations. Think of examples from your past experiences where you had to think on your feet and maintain composure under pressure.