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- Tasks: As a court usher, you'll ensure smooth court operations and provide excellent customer service.
- Company: Join HM Courts & Tribunals Service, a vital agency ensuring justice for everyone in England and Wales.
- Benefits: Enjoy a full-time role with potential extension, working Monday to Friday in a city center location.
- Why this job: Make a real impact by helping people navigate the justice system while gaining valuable experience.
- Qualifications: Strong face-to-face customer service experience is essential; an enhanced DBS check will be required.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet the criteria.
The predicted salary is between 24000 - 33600 £ per year.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Our public sector client based in Birmingham are recruiting for a court usher (Band F) to join their team as a temporary employee. This is currently a temporary role until March 2025 with a good chance of being extended. This is a full-time role, 37 hours per week, Monday – Friday. Your usual working hours will be around the hours of 8am – 4pm, 9am – 5pm. Your start and finish time will be dependent on business needs. This role is fully office based, due to the nature of the work. This role is city centre based. As a court usher you will be responsible for a smooth running of the courts. Fantastic customer service skills will be required for this role, you will be speaking with people from all walks of life. Your day-to-day duties will include: Setting up the court rooms (water, pads, pens etc) Ensuring correct schedule for the court rooms Collating court files and papers Giving directions to court rooms Recording outcomes Data entry Communicating with internal and external stakeholdersCandidates with strong face to face customer service experience will be considered for this role. Due to the nature of the position, the successful candidate will be subject to an enhanced DBS check (free of charge). If this role is something you would be interested in. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Court Usher – Band F employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher – Band F
✨Tip Number 1
Familiarize yourself with the court system and its processes. Understanding how the courts operate will not only help you in your role as a court usher but also impress your interviewers with your knowledge of the environment you'll be working in.
✨Tip Number 2
Highlight your customer service experience during the interview. Since you'll be interacting with people from various backgrounds, showcasing your ability to handle different situations with empathy and professionalism will set you apart.
✨Tip Number 3
Prepare for questions about teamwork and communication. As a court usher, you'll need to work closely with judges, lawyers, and the public, so demonstrating your strong interpersonal skills will be crucial.
✨Tip Number 4
Be ready to discuss your organizational skills. The role requires managing court schedules and files efficiently, so providing examples of how you've successfully organized tasks in previous roles will be beneficial.
We think you need these skills to ace Court Usher – Band F
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Court Usher position. Understand the responsibilities and required skills, especially the emphasis on customer service and communication.
Highlight Relevant Experience: In your CV and cover letter, make sure to highlight any previous experience in customer service or administrative roles. Provide specific examples of how you've successfully interacted with diverse individuals.
Tailor Your Application: Customize your application materials to reflect the values and mission of HM Courts & Tribunals Service. Show that you understand the importance of accessibility and efficiency in the justice system.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you have a clear understanding of the court usher role and its responsibilities. Familiarize yourself with the daily tasks, such as setting up courtrooms and managing schedules, so you can speak confidently about how your skills align with these duties.
✨Highlight Customer Service Skills
Since fantastic customer service skills are essential for this position, prepare examples from your past experiences where you successfully interacted with diverse individuals. This will demonstrate your ability to handle various situations with professionalism and empathy.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview that assess your problem-solving abilities and how you would handle specific situations in the courtroom. Practice your responses to common scenarios to show that you can think on your feet.
✨Show Enthusiasm for Justice
Express your passion for the justice system and its importance in society. Discuss why you want to work in this role and how you can contribute to making the legal process accessible and efficient for everyone.
