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- Tasks: Assist court users, manage courtrooms, and handle administrative tasks.
- Company: Join HM Courts & Tribunals Service, a vital part of the justice system in England and Wales.
- Benefits: Enjoy weekly pay, holiday entitlement, pension access, and free on-site parking.
- Why this job: Gain valuable public sector experience while supporting justice for everyone in your community.
- Qualifications: Previous admin or customer service experience; strong communication skills required.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
The predicted salary is between 24000 - 36000 £ per year.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
We are currently recruiting on behalf of our public sector client for a Court Usher to join the team at Norwich Crown Court. This is an excellent opportunity to gain experience within the public sector, supporting the daily operations of the court and ensuring hearings run smoothly.
Key Responsibilities:- Greet and assist all court users, including members of the public, judiciary, jurors, and legal professionals
- Prepare and clear courtrooms before and after hearings
- Escort and support witnesses and other court visitors
- Manage general administrative tasks such as filing, data entry, scanning, and post handling
- Operate office and court equipment (e.g. recording devices, franking machines, photocopiers)
- Maintain stock of court forms and supplies
- Answer phone calls and handle face-to-face enquiries
- Previous admin or customer service experience
- Strong communication and interpersonal skills
- Comfortable dealing with sensitive or confidential information
- Confident using Microsoft Office and general IT systems
- Well-organised and reliable
Weekly pay, paid holiday entitlement, and free on-site parking are available. Valuable experience within the public sector is also offered.
Court Usher employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher
✨Tip Number 1
Familiarise yourself with the court system and its operations. Understanding how the court functions will help you engage confidently with court users and demonstrate your commitment to supporting the justice system.
✨Tip Number 2
Brush up on your customer service skills. As a Court Usher, you'll be interacting with a diverse range of people, so being approachable and empathetic will set you apart from other candidates.
✨Tip Number 3
Practice your organisational skills. The role involves managing various tasks simultaneously, so showing that you can prioritise effectively will be crucial during any interviews or assessments.
✨Tip Number 4
Network with professionals in the legal field. Connecting with individuals who work in or around the court system can provide valuable insights and may even lead to recommendations for your application.
We think you need these skills to ace Court Usher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Court Usher. Familiarise yourself with the tasks mentioned in the job description, such as assisting court users and managing administrative tasks.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous admin or customer service roles. Emphasise your strong communication skills and ability to handle sensitive information, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the public sector. Mention specific examples from your past experiences that demonstrate your organisational skills and reliability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Court Usher. Familiarise yourself with the court's operations and the importance of supporting various court users, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Court Usher, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in customer service or administrative positions, to show that you can handle sensitive situations with ease.
✨Demonstrate Organisational Skills
Being well-organised is crucial for this role. Be ready to discuss how you manage your time and tasks efficiently, perhaps by sharing specific instances where your organisational skills made a difference in your previous jobs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in the court environment. Think about how you would greet a distressed visitor or manage a last-minute change in courtroom arrangements, and be prepared to articulate your thought process.
