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- Tasks: Assist court users, prepare hearing rooms, and ensure smooth court operations.
- Company: Join HM Courts & Tribunals Service, a vital part of the justice system.
- Benefits: Earn £12.21 per hour with full-time hours and potential contract extension.
- Why this job: Make a difference in people's lives while gaining valuable public sector experience.
- Qualifications: Friendly, organised, and able to multitask in a fast-paced environment.
- Other info: Supportive team environment with opportunities for personal growth.
The predicted salary is between 25000 - 30000 £ per year.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Full Time, 37 hours per week 9am – 5pm
This role is a contract role until end of March 2026 (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.
Pay rate : £12.21 per hour
We are currently recruiting for a Court Usher at Aylesbury Courts.
Responsibilities
- You will balance usher and administrate duties, allowing you to work where needed.
- You will be an essential first point of contact for all the court users.
- There will be regular contact with the judiciary and assisting the administrative staff.
- You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms.
- Complete documentation, as well as ensuring the court runs efficiently.
- You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.
Skills and experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask whilst working in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent Organisational and time-keeping skills.
Background and key purpose of the role
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time.
Please apply online.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Court Usher employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how the court operates and the roles of different staff members. This will help you feel more confident during interviews and show that you're genuinely interested in the Court Usher role.
✨Tip Number 2
Practice your communication skills! As a Court Usher, you'll be interacting with a variety of people, including vulnerable individuals. Role-play scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Network with current or former court staff! Reach out on LinkedIn or through local community groups to gain insights about the role and the work culture. They might share tips that could give you an edge in your application.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining HMCTS and ready to contribute to the justice system.
We think you need these skills to ace Court Usher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Court Usher role. Use keywords from the job description to show that you understand what HMCTS is looking for.
Showcase Your Customer Service Skills: Since you'll be the first point of contact for court users, emphasise your friendly and approachable manner. Share examples of how you've provided excellent customer service in past roles to demonstrate your suitability.
Highlight Your Organisational Skills: Being organised is key in this role. Mention any experience you have in managing multiple tasks or working in fast-paced environments. This will show us that you can handle the demands of the Court Usher position.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brook Street
✨Know Your Role
Familiarise yourself with the responsibilities of a Court Usher. Understand the importance of being the first point of contact for court users and how to assist both the judiciary and administrative staff effectively.
✨Showcase Your People Skills
Since you'll be dealing with a diverse range of individuals, including vulnerable witnesses, demonstrate your friendly and approachable manner during the interview. Share examples of how you've provided excellent customer service in past roles.
✨Prepare for Fast-Paced Situations
Be ready to discuss how you handle multitasking in a busy environment. Think of specific instances where you've successfully managed multiple tasks under pressure, as this will show your ability to adapt quickly.
✨Highlight Your Organisational Skills
Emphasise your organisational and time-keeping skills. Prepare to explain how you prioritise tasks and ensure that everything runs smoothly, especially when it comes to preparing court rooms and completing documentation.
