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- Tasks: Support court operations by assisting users and ensuring smooth proceedings.
- Company: Join HM Courts & Tribunals Service, a vital part of the justice system.
- Benefits: Weekly pay, holiday pay, pension scheme, and accessible location.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer service and administrative skills; proficiency in Microsoft Office.
- Other info: Training provided, with opportunities for career growth and support.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Full time temporary Court Usher
St Helens
3 months with possible extension
Mon-Fri 9am to 5pm
12.21 P/H
We are currently seeking an organised, motivated Court Usher to be based in St.Helens. Training will be provided for the successful applicant.
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time. Duties will include but not be limited to:
- Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
- Providing support to colleagues & judiciary outside of court / hearing times
- Navigating court hearings via video link, onsite and remotely
- Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
- Arranging and supporting court hearings
- Assisting the general public when attending hearings.
- General administrative duties including filing, printing and data entry
- Data input, typing, post incoming and outgoing, filing, general office duties.
Requirements
- Strong customer service skills and confident dealing with the general public
- Strong administrative skills with proficiency in Microsoft Office, Excel and Teams
- Excellent communication skills, both written and verbal.
Benefits
- Location is accessible by bus, train or car
- Weekly pay, holiday pay and pension scheme
Application Process
To apply for this position, please apply online.
Important
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Court Usher employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how things work in a courtroom. This will help you feel more confident and prepared when you step into the role of Court Usher.
✨Tip Number 2
Practice your communication skills! As a Court Usher, you'll be interacting with a diverse range of people. Being clear and approachable can make a huge difference in how smoothly things run.
✨Tip Number 3
Stay organised! Keep track of your tasks and deadlines. A well-organised approach will help you manage the flow of court work efficiently and support your colleagues effectively.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it online. It’s the best way for us to connect and get you started on this exciting journey.
We think you need these skills to ace Court Usher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Court Usher role. We want to see how you can contribute to the smooth running of the court and support the judiciary.
Showcase Your Customer Service Skills: Since you'll be dealing with the public, it's crucial to demonstrate your strong customer service skills. Share examples of how you've handled challenging situations or provided support to those in need.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Brook Street
✨Know Your Role
Familiarise yourself with the responsibilities of a Court Usher. Understand the importance of your role in ensuring the smooth operation of court proceedings and how you will interact with both the judiciary and the public.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong customer service skills. Think about situations where you've dealt with the public, especially those who may be vulnerable or under stress, and how you handled those interactions professionally.
✨Brush Up on Administrative Skills
Since the role involves various administrative tasks, be ready to discuss your proficiency in Microsoft Office, Excel, and Teams. You might even want to mention any relevant experience you have with data entry or general clerical work.
✨Practice Communication
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider doing mock interviews with friends or family to refine your delivery.
