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- Tasks: Assist in court operations and provide support to users and staff.
- Company: Join HM Courts & Tribunals Service, a vital part of the justice system.
- Benefits: Earn £12.21 per hour with full-time hours and potential contract extension.
- Why this job: Make a difference in people's lives while gaining valuable public sector experience.
- Qualifications: Friendly, organised, and able to multitask in a fast-paced environment.
- Other info: Great opportunity for career growth and support from management.
Overview
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Full Time, 37 hours per week 9am – 5pm. This role is a contract role until May 2026 (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector. Pay rate: £12.21 per hour. We are currently recruiting for a Court Usher at Swindon Courts.
Responsibilities
- You will balance usher and administrate duties, allowing you to work where needed.
- You will be an essential first point of contact for all the court users.
- There will be regular contact with the judiciary and assisting the administrative staff.
- You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms.
- Complete documentation, as well as ensuring the court runs efficiently.
- You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.
Skills and experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask whilst working in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent Organisational and time-keeping skills.
Background and key purpose of the role
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court/hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Important notes
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time.
Please apply online
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Court Usher employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how things work in a courtroom. This will help you feel more confident during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Court Usher, you'll be interacting with a variety of people. Try role-playing scenarios with friends or family to get comfortable with different situations you might face.
✨Tip Number 3
Network with current or former Court Ushers! They can provide valuable insights into the role and share tips on what to expect. Plus, it’s a great way to make connections in the field.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that interview. The sooner you apply, the better your chances of getting noticed!
We think you need these skills to ace Court Usher
Some tips for your application 🫡
Get to Know the Role: Before you start your application, take a moment to really understand what being a Court Usher involves. Familiarise yourself with the responsibilities and skills mentioned in the job description so you can tailor your application accordingly.
Show Off Your Skills: Make sure to highlight your customer service skills and ability to multitask in your written application. Use specific examples from your past experiences that demonstrate how you've successfully managed similar responsibilities.
Keep It Professional Yet Friendly: Since you'll be dealing with a variety of court users, it's important to strike the right tone in your application. Be professional but also let your friendly personality shine through—this is key for a role that requires excellent communication skills.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures it gets to the right people quickly and maximises your chances of being considered for an interview. We can't wait to see your application!
How to prepare for a job interview at Brook Street
✨Know Your Role
Familiarise yourself with the responsibilities of a Court Usher. Understand the importance of being the first point of contact for court users and how to assist both the judiciary and the public effectively.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your friendly and approachable manner. Think of situations where you’ve successfully dealt with vulnerable individuals or stressful situations, as this will demonstrate your ability to handle the demands of the role.
✨Demonstrate Multitasking Abilities
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share specific instances where you’ve juggled various responsibilities while maintaining efficiency and accuracy.
✨Communicate Clearly
Practice your verbal and written communication skills. You’ll need to convey information clearly to court users and colleagues, so consider rehearsing common scenarios you might encounter during your duties.