Court Usher

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

POSTION: Part time temporary Court Usher

LOCATION: Workington

CONTRACT: 3 months with possible extension

WORKING HOURS: 20 hours per week, days to be discussed

HOURLY RATE: 12.21 P/H

We are currently seeking an organised, motivated Court Usher to be based in Workington Courthouse. Training will be provided for the successful applicant.

Job Description:

The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court/hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time. Duties will include but not be limited to:

• Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
• Providing support to colleagues & judiciary outside of court / hearing times
• Navigating court hearings via video link, onsite and remotely
• Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
• Arranging and supporting court hearings
• Assisting the general public when attending hearings.
• General administrative duties including filing, printing and data entry
• Data input, typing, post incoming and outgoing, filing, general office duties.

Requirements:

• Strong customer service skills and confident dealing with the general public
• Strong administrative skills with proficiency in Microsoft Office, Excel and Teams
• Excellent communication skills, both written and verbal.
• Location is accessible by bus, train or car
• Weekly pay, holiday pay and pension scheme

Application Process:

To apply for this position, please apply online.

Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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