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- Tasks: Join us as a Court Usher, supporting the judiciary and managing court operations.
- Company: Brook Street is dedicated to providing essential public services and supporting diverse communities.
- Benefits: Enjoy a competitive hourly rate of £12.21 and flexible working hours.
- Why this job: Be part of a vital role in the justice system, gaining valuable experience and skills.
- Qualifications: 2 GCSEs at Grade C or above, or relevant public service experience required.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
The predicted salary is between 25000 - 35000 £ per year.
About the Role
My client is looking for a court usher to join their team at a Manchester city centre courts. This is a full time work working between 8am until 4pm with some flexibility towards the end of the day if court overruns. Hourly rate is £12.21 per hour increasing to £12.95 per hour after 12 weeks, and you will be contracted to working 37 hours per week.
Role Overview
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Key Responsibilities
Administration
- Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
- Providing support to colleagues & judiciary outside of court / hearing times
- General clerical work, including use of computers and Switchboard
- Filling out forms
- Operating recording equipment and maintaining records of recordings of hearings
- Sort and deliver lists of hearings for internal & external notice boards
Correspondence
- Completing standard forms, etc where the information is clearly defined.
- Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
Post Handling
- Opening, sorting, distributing and dispatching post as required
- Collecting and delivering post from appropriate offices
Monitoring Stock
- Ensuring Court rooms are supplied against requirements for relevant forms and stationery
- Collecting and delivering stationary around the offices
Data Entry and Recording
- Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g. issuing jury payments, spending petty cash under instruction.
Operating Equipment
- Office and court equipment e.g. computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
Handling Telephone Calls
- Answering standard enquiries and passing messages to others.
Arranging Meetings
- Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
- Using electronic diaries
Reception of Parties to Court
- Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external agencies etc.
- Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
- Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary.
- Answering face‑to‑face enquiries.
- Keeping parties informed of changes e.g. of courtrooms and hearing times.
Other Duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Skills & Qualifications
2 GCSE\’s at Grade C or above, or equivalent qualifications OR have experience of working with the public in a busy public service environment. Ability to use a computer at the level required for the work.
Operational Delivery in HMCTS
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in
- Face‑to‑face roles in HMCTS for example a court usher
- Contact Centre roles in HMCTS for example call centre advisers
- Processing roles in HMCTS for example Staff at the County Courts Money‑Claims Centre and Courts and Tribunal Administration
Being part of the operational delivery profession means belonging to a cross‑government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.
Equal Opportunities
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Suppose you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Court Usher employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher
✨Tip Number 1
Familiarise yourself with the court system and its procedures. Understanding how courts operate will not only help you in your role but also impress your interviewers with your knowledge of the environment you'll be working in.
✨Tip Number 2
Practice your communication skills, especially face-to-face interactions. As a court usher, you'll be dealing with various individuals, including the public and legal professionals, so being able to communicate clearly and confidently is key.
✨Tip Number 3
Get comfortable with using office equipment and technology. Since the role involves operating computers, fax machines, and recording equipment, being tech-savvy will give you an edge during the selection process.
✨Tip Number 4
Network with current or former court ushers if possible. They can provide valuable insights into the role and may even share tips on what the hiring managers are looking for, helping you tailor your approach.
We think you need these skills to ace Court Usher
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Court Usher position. Understand the responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in public service or administrative roles. Mention specific tasks that align with the responsibilities of a Court Usher, such as handling correspondence or operating office equipment.
Showcase Your Skills: Make sure to highlight your computer skills and ability to handle data entry accurately. If you have experience with customer service or working in busy environments, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the Court Usher role and how your background makes you a suitable candidate. Be sure to mention your flexibility and willingness to take on various duties as needed.
How to prepare for a job interview at Brook Street
✨Know Your Responsibilities
Familiarise yourself with the specific duties of a court usher. Understanding tasks like managing files, operating equipment, and handling correspondence will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a court usher, you'll interact with various stakeholders, including the judiciary and the public. Be prepared to discuss your experience in customer service and how you handle face-to-face enquiries effectively.
✨Demonstrate Flexibility
Highlight your ability to adapt to changing situations, especially since court schedules can overrun. Share examples from past experiences where you've successfully managed unexpected changes.
✨Prepare for Technical Questions
Since the role involves using various office equipment and computers, be ready to answer questions about your technical skills. Brush up on your knowledge of common office software and any relevant equipment you may have used.