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- Tasks: Support court operations by managing files, assisting the judiciary, and preparing hearing rooms.
- Company: Join HM Courts & Tribunals Service, a vital part of the justice system in England and Wales.
- Benefits: Enjoy a competitive hourly rate, training opportunities, and a supportive work environment.
- Why this job: Make a difference in the community while gaining valuable experience in a respected institution.
- Qualifications: Strong customer service and administrative skills; proficiency in Microsoft Office is essential.
- Other info: Position based in Liverpool with flexible transport options available.
The predicted salary is between 25000 - 42000 £ per year.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
POSTION: Full time temporary Court Usher
LOCATION: Liverpool
CONTRACT: 3 months with possible extension
WORKING HOURS: Mon-Fri 9am to 5pm
HOURLY RATE: 12.21 P/H
We are currently seeking an organised, motivated Court Usher to be based in Liverpool. Training will be provided for the successful applicant.
Job Description:
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time. Duties will include but not be limited to:
- Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
- Providing support to colleagues & judiciary outside of court / hearing times
- Navigating court hearings via video link, onsite and remotely
- Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
- Arranging and supporting court hearings
- Assisting the general public when attending hearings.
- General administrative duties including filing, printing and data entry
- Data input, typing, post incoming and outgoing, filing, general office duties.
Requirements:
- Strong customer service skills and confident dealing with the general public
- Strong administrative skills with proficiency in Microsoft Office, Excel and Teams
- Excellent communication skills, both written and verbal.
Benefits:
- Location is accessible by bus, train or car
- Weekly pay, holiday pay and pension scheme
Application Process:
To apply for this position, please apply online.
Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Court Usher employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher
✨Tip Number 1
Familiarise yourself with the court system and its processes. Understanding how hearings are conducted and the roles of different personnel will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience. As a Court Usher, you'll be interacting with the public regularly, so showcasing your ability to handle inquiries and provide assistance will set you apart.
✨Tip Number 3
Practice your communication skills. Being able to convey information clearly and effectively is crucial in this role, so consider engaging in mock conversations or role-playing scenarios to build confidence.
✨Tip Number 4
Network with professionals in the legal field. Attend local events or join online forums related to the justice system to make connections that could lead to valuable insights or recommendations for your application.
We think you need these skills to ace Court Usher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Court Usher. Familiarise yourself with the duties listed in the job description, such as supporting the judiciary and assisting the public.
Tailor Your CV: Highlight your customer service and administrative skills in your CV. Use specific examples from your past experiences that demonstrate your ability to handle similar tasks, especially those related to communication and organisation.
Craft a Strong Cover Letter: Write a cover letter that reflects your motivation for applying to HMCTS. Mention why you are interested in the role and how your skills align with their requirements. Be sure to express your commitment to supporting the justice system.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application shows attention to detail, which is crucial for the role of a Court Usher.
How to prepare for a job interview at Brook Street
✨Showcase Your Customer Service Skills
As a Court Usher, you'll be interacting with the public regularly. Be prepared to discuss your previous experiences in customer service and how you handle difficult situations. Highlight any specific examples where you've successfully assisted someone in need.
✨Demonstrate Organisational Abilities
The role requires strong organisational skills. During the interview, mention any relevant experiences where you've had to manage multiple tasks or priorities. Discuss how you keep track of important documents and ensure everything runs smoothly.
✨Familiarise Yourself with Court Procedures
Understanding the basics of court procedures can set you apart from other candidates. Do some research on the role of a Court Usher and be ready to discuss how you would support the judiciary and the public during hearings.
✨Prepare for Background Checks
Since the position requires thorough background checks, be honest about your history. Prepare to discuss any gaps in employment or other concerns that may arise during the checks. Transparency will show your integrity and build trust with the interviewers.
