Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls and provide exceptional customer service in a dynamic team.
- Company: Join a respected client in Watford with a supportive work environment.
- Benefits: Earn £12.21 per hour with potential for contract extension.
- Why this job: Great opportunity to enhance your customer service skills and work in a lively atmosphere.
- Qualifications: Previous customer service experience and basic IT skills preferred.
- Other info: Full training provided; must be able to commute to Watford.
Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential. Role – Contact Centre Agent Location – Watford Pay Rate – £12.21 per hour Duration – Initially 3 Months Hours – 37 hours per week, ranging from 8am-8pm including weekends We are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems. Our client are experiencing an increase in demand for their services meaning that there will be a high workload and candidates will need to be able to effectively organise themselves to maintain the service levels expected of this business. Working in the office, you will be joining a dynamic team of Contact Centre Agents, working as a team to provide an exceptional level of customer service to their users. If you would be interested in joining this fantastic team, apply now! Brook Street NMR is acting as an Employment Business in relation to this vacancy
Contact Centre Agents employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agents
✨Tip Number 1
Get to know the company! Research Brook Street and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! With a busy workload expected, think of examples from your past experience where you successfully managed multiple tasks. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're proactive and keen to join the team at Brook Street. Don’t wait too long – the sooner you apply, the better!
We think you need these skills to ace Contact Centre Agents
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s packed with details about what we’re looking for in a Contact Centre Agent, and understanding these points will help you tailor your application to stand out.
Show Off Your Customer Service Skills: Since we’re after outgoing individuals with customer service experience, highlight any relevant roles you've had. Whether it’s over the phone or face-to-face, let us know how you’ve excelled in providing great service!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on your skills and experiences that relate directly to the role.
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the best way to ensure we see your application promptly and can consider you for this exciting opportunity!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Contact Centre Agent. Familiarise yourself with the key responsibilities, such as handling inbound calls and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you successfully resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle high volumes of calls while maintaining excellent service levels.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service and teamwork. Prepare answers that highlight your strengths and how they align with the company's needs. Practising these responses will help you feel more at ease during the actual interview.
✨Dress the Part and Be Punctual
As this is an office-based role, dress smartly to make a good first impression. Also, plan your journey to ensure you arrive on time. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role.