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For Companies At a Glance
- Tasks: Engage with customers through calls, upselling financial products and ensuring satisfaction.
- Company: Join a fast-growing company focused on innovation and customer impact in the financial sector.
- Benefits: Enjoy a competitive salary, commission, and excellent company perks.
- Why this job: Be part of a supportive team, receive comprehensive training, and make a real difference.
- Qualifications: Experience in sales, strong communication skills, and a passion for customer service required.
- Other info: Full-time office role with set hours; start date is 1st September.
The predicted salary is between 25000 - 25000 £ per year.
Job Description
Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. \\nThis is a fully office-based role, so the ability to commute to Watford on a regular basis is essential.
\\n\\nRole – Contact Centre Agent \\nLocation – Watford \\nPay Rate – £12.21 per hour \\nDuration – Initially 3 Months \\nHours – 37 hours per week, ranging from 8am-8pm including weekends \\n\\nWe are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems. \\nOur client are experiencing an increase in demand for their services meaning that there will be a high workload and candidates will need to be able to effectively organise themselves to maintain the service levels expected of this business.
\\nWorking in the office, you will be joining a dynamic team of Contact Centre Agents, working as a team to provide an exceptional level of customer service to their users. If you would be interested in joining this fantastic team, apply now!\\n\\nBrook Street NMR is acting as an Employment Business in relation to this vacancy
Contact Centre Agent employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Familiarise yourself with common financial products and services. Understanding the basics will not only boost your confidence during calls but also help you engage more effectively with potential clients.
✨Tip Number 2
Practice your communication skills by role-playing with a friend or family member. This can help you become more comfortable with upselling techniques and handling objections, which are crucial for a contact centre agent.
✨Tip Number 3
Research our company culture and values. Being able to demonstrate how your personal values align with ours during an interview can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview. Showing genuine interest in the role and the company can leave a positive impression and demonstrate your enthusiasm for joining our team.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly in a call centre environment. Use specific examples that demonstrate your ability to upsell and retain customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you are interested in the role and how your skills align with the company's values and mission.
Highlight Relevant Skills: In your application, emphasise your communication skills, ability to work in a fast-paced environment, and familiarity with CRM systems. These are key attributes for a Contact Centre Agent.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Know Your Products
Familiarise yourself with the financial products and services offered by the company. Being able to discuss these confidently will show your enthusiasm and preparedness, which is crucial for upselling during calls.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Focus on how you resolved issues or improved customer satisfaction, as this role heavily emphasises retention and service excellence.
✨Practice Active Listening
During the interview, showcase your active listening skills. This is vital in a call centre environment where understanding customer needs can lead to successful sales. Reflect back what the interviewer says to demonstrate your engagement.
✨Show Team Spirit
Emphasise your ability to work collaboratively within a team. Share experiences where you contributed to team goals or supported colleagues, as teamwork is a key aspect of the role and the company's culture.