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- Tasks: Support the NHS by providing excellent customer service and handling administrative tasks.
- Company: Join the NHS Business Services Authority, a top-rated employer in the UK.
- Benefits: Weekly pay, holiday, pension scheme, and potential for hybrid working.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong admin skills, proficiency in Microsoft Office, and excellent communication abilities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Position: Full-Time Contact Centre Advisor
Contract: 6 months initially
Working Hours: Monday to Friday, 8am -6pm with occasional Saturdays. Once fully trained Hybrid working may be offered with office attendance as and when required
Hourly Rate: £12.75 per hour
Job Overview
As a team we are passionate about our people – we aim to create an environment that supports our colleagues to thrive, develop and progress.
We are looking for several NHS Customer Administrators to join our team and carry out vital work that will support the NHS Service – could this be you?
Our customers are at the heart of everything we do, and this role plays an important part of the excellent customer service we provide to both internal and external customers. The NHS Customer Operations area handles customer needs across multiple workstreams within the service. You will receive comprehensive training to set you up to succeed in the role and you will work as part of a team – connected to others.
This is the perfect opportunity for someone looking to start or take the next step in their career, in a supportive, friendly environment with a team who will be focused on helping get the very best from you.
Main Duties of the Job
- Processing standard and non-standard casework using appropriate information from relevant technical guides, process guides and/or systems.
- Completing a variety of administrative tasks as well as communicating with customers over the telephone / via email.
- Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection, Customer Security and understanding and supporting vulnerable customers.
- Following agreed processes and standard operating practice to ensure consistent service is provided to customers.
- Updating and maintaining customer details on a variety of systems, ensuring information is accurately recorded and a clear audit trail is maintained.
Requirements:
- Able to follow well established processes and detailed instructions.
- Strong administrative skills with proficiency in Microsoft Office packages
- Excellent communication skills, both written and verbal.
- Weekly pay, holiday and pension scheme
- Location accessible by car, train or bus
Working for our organisation
- Here at the NHS Business Services Authority (NHSBSA), what we do matters.
- We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
- Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That\’s why when you join us, you\’ll be empowered and given the right support to help your career grow.
- As one of the UK\’s Best Big Companies to work for, we\’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
- We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
- We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
- Ready to join us on our journey to deliver business service excellence to the NHS to help people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
- We are people connected to care.
Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
We welcome applications from people of all backgrounds. There will be a brief assessment to be completed as part of the application process.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Contact Centre Advisor employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company! Research NHSBSA and understand their values. When you know what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences that highlight your administrative skills and customer service prowess. The more specific you are, the better!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Advisor role. Highlight your administrative skills and any customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working with the NHS and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your communication skills!
Follow the Application Instructions: We want to make this process as smooth as possible for you! Be sure to apply online with your CV in WORD format, just like we’ve asked. It helps us keep everything organised and makes your application stand out.
Prepare for the Assessment: Once you’ve submitted your application, there’ll be a brief assessment. Brush up on your knowledge of customer service principles and be ready to showcase your skills. We’re excited to see what you can bring to the table!
How to prepare for a job interview at Brook Street
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Contact Centre Advisor. Familiarise yourself with the key responsibilities, such as processing casework and communicating with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice clear and concise responses. Remember, it's all about making the customer feel valued and understood!
✨Highlight Your Administrative Skills
The job requires strong administrative abilities, so be ready to discuss your experience with Microsoft Office and any relevant systems. Bring examples of how you've successfully managed tasks or projects in the past, especially those that required attention to detail and adherence to processes.
✨Emphasise Teamwork and Adaptability
This role involves working as part of a team, so be prepared to talk about your experiences collaborating with others. Share examples of how you've adapted to changes in the workplace or supported colleagues, as this will show that you align with the company's values of collaboration and support.