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- Tasks: Handle inbound calls, arrange bookings, and provide exceptional customer service.
- Company: Join Brook Street, a supportive company with great development opportunities.
- Benefits: Enjoy 24 days leave, pension contributions, and uncapped bonus pay.
- Why this job: Be part of a dynamic team and earn a realistic OTE of £32k.
- Qualifications: Confident phone skills and strong communication abilities are a must.
- Other info: Full-time, office-based role with Monday to Friday hours.
The predicted salary is between 24000 - 36000 £ per year.
Brook Street is working with a client that is seeking a Contact Centre Advisor on a Full-Time, Permanent basis. This is a fully-office-based role Mon-Fri 8-5.
Main duties:
- To take inbound calls and arrange bookings.
- To make occasional outbound calls as required.
- To upsell where possible.
- To assist with exceptional customer service.
Knowledge, skills, abilities and experience (Desired):
- Confident on the phone
- Strong verbal & written communication skills
Company Benefits:
- Pension contributions
- 24 days leave + bank holidays
- Excellent development opportunities
- Bonus pay - Uncapped
- Realistic OTE £32k
Contact Center Advisor employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about taking and making calls, try role-playing with a friend or family member. Focus on being clear, confident, and friendly – it’ll make a huge difference!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to find out if it’s the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace Contact Center Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about taking calls and providing exceptional customer service, make sure your written application reflects your strong verbal and written communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can contribute to our team as a Contact Centre Advisor.
Be Enthusiastic About Customer Service: Let your passion for customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. This will show us that you’re not just looking for a job, but that you genuinely care about providing excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you understand what a Contact Centre Advisor does. Familiarise yourself with the main duties like taking inbound calls and upselling. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since strong verbal and written communication skills are key for this position, practice speaking clearly and concisely. You could even role-play common scenarios you might encounter on the job, like handling customer queries or making bookings, to get comfortable with the flow of conversation.
✨Showcase Your Customer Service Experience
Be ready to share examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to excel in the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about wanting to join their team.