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- Tasks: Join us as a Case Administrator, managing vital information and supporting offender management.
- Company: Brook Street is dedicated to supporting the Armed Forces and promoting inclusivity in the workplace.
- Benefits: Earn up to £12.21 per hour, enjoy pension contributions, and accrue holiday pay.
- Why this job: Make a real impact while developing your admin skills in a supportive environment.
- Qualifications: Strong admin skills and proficiency in Microsoft Office are essential.
- Other info: This role requires HMPPS vetting, which may take around 8 weeks.
Up to £12.21 per hour + pension and accrued holidays
Position: Full-Time Temporary Case Administrator – National Probation Service
Contract: 6 months with the possibility of extending
Working Hours: Monday to Friday, Office Hours (37 hours per week)
May include some out of hours working
Hourly Rate: £12.21 per hour
Job Description:
We are currently seeking an organised, motivated case administrator to support the admin team based in Macclesfield.
The job holder will be required to carry out the following responsibilities, activities and duties:
* Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
* Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
* Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
* Provide cover for an effective and efficient reception and telephone enquiry service
* Act as single point of contact within unit for specialist area of work as required
* Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
* Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
* Carry out enforcement administration as required.
* Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
* Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
* Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
* Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
* Undertake specific Visor administration tasks in accordance with the procedures
* Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and , distributing notes/minutes and action points
* Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
* Provide cover within the unit and to other units within the LDU and Division as appropriate.
* Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
Requirements:
- Strong administrative skills with proficiency in Microsoft Office.
- Excellent communication skills, both written and verbal.
Application Process:
Please apply online if you are interested in this position
Please note this role requires HMPPS vetting which can take approx. 8 weeks to come through and the successful candidate would need to wait until this is in place before they could start in the role.
Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Clerical/Admin - Case Administrator - Probation Service Band 2 employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical/Admin - Case Administrator - Probation Service Band 2
✨Tip Number 1
Familiarise yourself with the National Probation Service's mission and values. Understanding their goals will help you align your responses during interviews and demonstrate your commitment to their objectives.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word, as these are crucial for maintaining accurate records and managing information. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as dealing with distressed service users. Think about how you would handle these situations calmly and effectively, as this will be key in your interview.
✨Tip Number 4
Network with current or former employees of the National Probation Service. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Clerical/Admin - Case Administrator - Probation Service Band 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative skills and proficiency in Microsoft Office. Include specific examples of your experience that relate to the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key requirements of the role. Mention your organisational skills, ability to handle sensitive situations, and any relevant experience in case administration or similar roles.
Highlight Communication Skills: Since excellent communication skills are essential for this position, provide examples in your application that demonstrate your written and verbal communication abilities, especially in challenging situations.
Follow Application Instructions: Ensure you apply online through the StudySmarter website, as specified. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at Brook Street
✨Showcase Your Organisational Skills
As a case administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider preparing answers to common interview questions that highlight your communication abilities.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office is required. Brush up on your skills in Word, Excel, and Outlook before the interview. You might even want to mention specific features you’re comfortable with that could be beneficial in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle difficult situations, especially when dealing with service users in distress. Think of examples from your past experiences where you managed challenging interactions effectively.
