Operational Support (Court Usher/admin officer)
Location: London (SE1 6AZ)
Salary: £13.36 per hour |
Hours: 37 hours per week |
Working pattern: Office-based
Additional information:
- You may be asked to work flexibly at other courthouses and local HMCTS offices on an ad hoc basis
If you're someone who thrives on being the steady first point of contact-calm under pressure, confident with people, and reliable when it matters-this is a fantastic opportunity to support court hearings and keep services running smoothly.
What you'll be doing:
- Welcoming court users including members of the public, judiciary, juries, solicitors/barristers, and police or external agencies
- Preparing court/hearing rooms, getting suites ready for proceedings, and clearing rooms at the end of the day
- Managing practical admin around hearings: calling people into rooms in priority order and keeping parties informed of changes
- Assisting with the smooth flow of court work by collecting/delivering files and hearing bundles to judiciary and clerks
- Completing forms and drafting straightforward acknowledgements, confirmations, orders, warrants and receipts
- Handling post: opening, sorting, distributing, and dispatching, including collecting/delivering to relevant offices
- Supporting stock and facilities for hearings, including checking forms/stationery and assisting with stationery runs
- Operating common office/court equipment and completing hearing-related recording tasks as required
- Answering standard telephone enquiries and passing messages to the right people
- Being ready to respond professionally to unexpected situations-remaining sensitive and respectful with people who may be vulnerable or under stress
What you'll bring:
- Strong communication skills and the confidence to provide clear information face-to-face and by telephone
- A respectful, fair approach when dealing with a wide range of people, often in stressful circumstances
- An ability to follow established procedures-and adapt quickly when things change
- Confidence using computers at the level needed for the role
- Basic numeracy/attention to detail for forms, checks, and straightforward administrative work
- A team mindset: willing to support colleagues and take on different tasks when needed
- An interest in continuous improvement-raising concerns constructively and helping to improve working practices
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Operational Support Officer in City of London employer: Brook Street
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